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New Contributor
August 25, 2026
Question

Cannot access Internet on portable wifi hotspot while roaming in EU

  • August 25, 2026
  • 3 replies
  • 25 views

I am using a portable WiFi hot-spot (not a phone) and roaming in Europe. My plan includes roaming but I cannot access Internet. This works fine in uk and I have not reached data limits. Who can help?

    3 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    August 27, 2026

    Hi ​@jk1309,

     

    I'm sorry to hear you're having trouble using your hotspot device while roaming in Europe.

     

    Could you try the following troubleshooting steps:

    • Turn the hotspot device off, wait 2 minutes, then switch it back on.
    • Check that data roaming is enabled in the hotspot's settings.
    • Ensure the device has automatically connected to a local network.
    • If available, try manually selecting a different network operator.
    • Remove and reinsert the SIM card if your hotspot uses a physical SIM.
    • Check that the APN settings haven't changed and are set correctly.
    • If the hotspot has a reset option, perform a network reset and allow it to reconnect.
    • You may also want to check whether the device manufacturer's software is up to date.

     

    If you've tried the above and still can't access the internet, please contact our Customer Service Team via Live Chat so they can run further checks on your account and SIM: https://www.idmobile.co.uk/live-chat

     

    When using Live Chat, type "Customer Service" to be connected to the correct team.

     

    We hope this gets you connected soon.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    jk1309Author
    New Contributor
    August 31, 2026

    I am using a portable WiFi hot-spot (not a phone) and roaming in Europe. My plan includes roaming but I cannot access Internet. This works fine in uk and I have not reached data limits. I have been advised to contact customer service. Who can help me? I have been in Europe for a week and I have NEVER been able to connect WITH Internet. If I have connected, it always shows connected without Internet, so I have not been able to get online at all since leaving uk. I tried as you suggested to ask customer service to check my account and SIM but I have been advised that this cannot be done. Please can someone help me?