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Changing countries with Roam Beyond

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Hi, I bought a 5 day Roam Beyond add-on for Singapore and it worked great. I was there 3 days.

Then I bought a 1 day for New Zealand and moved over there. I have been in NZ for over 30 hours now but my phone still says I have NZ roaming active.

Why has it not stopped after the 24 hours? Will I be charged extra?

M

Marquerita T

iD Mobile Employee

Hi @HellyWelly.

Thank you for your post. I am glad to hear the Singapore add-on worked well for you.

Could you try restarting your phone? This often resolves it by refreshing the network connection and updating the roaming status shown.

In terms of charges, as long as your bill cap is set to £0, you will not be charged extra beyond your add-on, so you don't need to worry about additional costs

Thanks,

Marquerita

The iD Mobile Team

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H

HellyWellyAuthor

New Contributor

Thanks. I've tried restarting but my phone still says I have roaming even though I switched roaming off. Good to know I won't be charged extra. My phone's obviously suffering from jetlag 🤣

Gemma M

iD Mobile Employee

Hi @HellyWelly,

Thanks for confirming.

If you’ve already switched roaming off and restarted your phone but it’s still showing as roaming, it may be worth performing a network settings reset to refresh your connection now that you’re back in the UK.

For iPhone:

Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings

For Android:

Settings > General Management/System > Reset > Reset Network Settings or Reset Mobile Network Settings

Once completed, restart your phone and allow it a few minutes to reconnect to the iD Mobile network.

Please note that a network reset may remove saved Wi-Fi networks and Bluetooth connections.

Hopefully that cures the phone’s jetlag, lol.

Regards,

Gemma M
The iD Mobile Social Media Team

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H

HellyWellyAuthor

New Contributor

Thanks Gemma, but I'm not back in the UK yet, still in NZ.

Tbh I don't really fancy a network reset if I might lose all my wi-fi connections.

I can live with it. Thanks for your help though.

Gemma M

iD Mobile Employee

hI @HellyWelly,

Thanks for letting us know, and we completely understand not wanting to reset your network settings while you’re still in New Zealand and risk losing your saved Wi-Fi connections.

Having reviewed your original post again, I can see that you purchased a 1-day Roam Beyond add-on. The 1-day add-on is only valid for 24 hours from the time it is purchased, rather than for a calendar day.

If the add-on was initially working and then stopped after the 24-hour period, you’ll need to purchase another Roam Beyond add-on to continue using mobile data while you’re in New Zealand.

We hope you enjoy the rest of your trip, and please let us know if you need any further assistance.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.