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Question

roaming abroad symi island

  • May 16, 2026
  • 1 reply
  • 10 views
A
Community Member

I went to symi island which is part of Greece but also close to turkey, my phone connected to turkey and charged me out of roaming charges as it is not included within the countries with data roaming included. What should I do about this 

    1 reply

    Decembersangel72
    Gold Contributor
    Forum|alt.badge.img+16

    Hi ​@Abbiejess24 

    Unfortunately, it was your responsibility to ensure that you were connecting to the network of the country that was included in your roaming package.

    To ensure this doesn’t happen again:-

    • Manual Network Selection: Turn off automatic network selection in your phone's network settings and manually select one of the local partner networks in the country you are visiting. 


    If you want to discuss this further  with Customer Services then you can contact the Live Chat via this link (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) to discuss this.

     https://www.idmobile.co.uk/live-chat

    When you contact the Live Chat :-

    Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

    Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

     

    Good luck x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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