Roaming

Forum|Forum|2 days ago
September 29, 2026
1 reply
6 views

I have been on several trips within Europe and my ID phone never allows roaming. My O2 is fine and I have tried it in different phones but never works. What is the issue?

Gemma M

iD Mobile Employee

Hi @asiazag,

I’m sorry to hear that you’ve repeatedly had trouble using roaming while travelling in Europe.

Before travelling, please make sure the following are enabled:

Log in to the iD Mobile app.
Go to Plan > Manage your iD services.
Make sure Roaming is switched ON.
If you intend to make calls, make sure International is also switched ON.
On your handset, make sure Data Roaming is enabled.

It’s also important that your phone connects to one of iD Mobile’s supported roaming partners in the country you’re visiting. If it doesn’t connect automatically, switch Automatic Network Selection off and manually select one of the supported networks.

You can find the relevant roaming partners for each destination here: https://community.idmobile.co.uk/roaming-76/which-roaming-destinations-are-included-in-my-plan-45112

If all the correct settings are enabled and you’re connected to a supported roaming partner but the service still doesn’t work, please let us know and we can advise further.

Regards,

Gemma M
The iD Mobile Social Media Team

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