Can you please help

Hi ​@Kazabs,

I’m sorry to hear you had trouble getting signal and data the last time you visited Spain.

Before you travel, we’d recommend checking the following:

1. Open the iD Mobile app and go to Plan > Manage your iD services.
2. Make sure Roaming is switched ON.
3. If you intend to make calls, make sure International is also switched ON.
4. On your handset, make sure Data Roaming is enabled.
5. Once you arrive in Spain, restart your phone and allow it a few minutes to connect.
6. Most importantly, if your phone doesn’t connect automatically, manually search for a network and try connecting to Yoigo or Movistar.
7. If you’re still unable to connect, try performing a network settings reset.

For iPhone:

• Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings

For Android:

• Settings > General Management/System > Reset > Reset Network Settings or Reset Mobile Network Settings

Please note that a network reset may remove saved Wi-Fi networks and Bluetooth connections.

Spain is included within our Inclusive Roaming destinations, so you can use your UK allowances while there, subject to our roaming fair usage policy.

You can find further roaming information here: https://www.idmobile.co.uk/help-and-support/roaming

Regards,

Gemma M
The iD Mobile Social Media Team