Roaming addon does not work in Kosovo

5 replies
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I have got myself a 5 day add-on on visit in Kosovo. I am using Motorola Android phone and physical SIM. I have got the confirmation text that add-on has been activated and data roaming is on in the phone settings. I restarted the phone as well, but internet still does not work when no WiFi is connected.

What can I do to sort it out?

Gemma M

iD Mobile Employee

Hi @jakubkosiec,

I'm sorry to hear that your data still isn't working in Kosovo, especially as you've already purchased the 5-day add-on and received confirmation that it's active.

Please try the following:

Turn Airplane Mode on for around 30 seconds, then turn it back off.
Make sure Mobile Data and Data Roaming are both enabled.
Restart the phone again after making any changes.
Make sure the iD Mobile SIM is selected for Mobile Data if your Motorola supports more than one SIM.
Try manually selecting one of our roaming partner networks in Kosovo:
- IPKO
- Vala
On most Motorola phones, you can do this by going to:
- Settings > Network & Internet > SIMs > iD Mobile > Automatically select network

Turn automatic selection off, wait for the available networks to appear, then try IPKO or Vala.

If you're still unable to use mobile data after trying both networks, please contact our Customer Service Team via Live Chat so they can check the add-on and roaming service on your account: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

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A

Antipope

New Contributor

Having exactly the same problem. Purchased a 5 day add on for Kosovo and it doesn't work. Have tried all the suggestions above none of them fixed the issue. When trying to connect directly to either IPKO or Vala received error message neither was supported. As for the ID chatbot, complete waste of time just keeps asking to reword the question and giving the same reply

M

Marquerita T

iD Mobile Employee

Hi @Antipope.

Thank you for letting us know.

I'm sorry to hear the troubleshooting steps and the chatbot haven't been able to help so far.

To look into this further, could you please confirm the make and model of your device?

Thank you for your patience.

Thanks,

Marquerita

The iD Mobile Team

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A

Antipope

New Contributor

it is a Samsung flip 4 with an ID mobile eSIM

Gemma M

iD Mobile Employee

Hi @Antipope,

I’m sorry to hear that your Roam Beyond add-on still isn’t working in Kosovo after trying the troubleshooting already suggested.

Please try the following:

Open the iD Mobile app and go to Plan > Manage your iD services and make sure Roaming is switched on.
Check that Data Roaming is also enabled within your phone settings.
Turn Airplane Mode on for around 60 seconds, then switch it back off.
Change your network selection back to Automatic and allow the phone a few minutes to search and connect.
Try changing your preferred network type to 4G/LTE and test the connection again.
Perform a network settings reset on your Motorola by going to Settings > System > Reset options > Reset mobile network settings. The exact wording may vary depending on your Android version.
Restart the handset after the reset and allow it a few minutes to reconnect.

Please note that a network settings reset may remove saved network settings, including Wi-Fi and Bluetooth connections.

As you’ve already tried manually connecting to IPKO and Vala and both are being rejected, if the above doesn’t resolve the issue, please contact our Live Chat team. They can check the roaming service on your account and raise this with our Technical Team if required.

https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.