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purchased roam beyond

  • June 9, 2025
  • 3 replies
  • 47 views

I purchased roam beyond for Morocco  20gb I have been here 1 day and my bill is saying £122 how can this be 

3 replies

MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • June 10, 2025

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Littlejo21

Until your bill is produced you won’t be able to tell what the extra charges are for. 


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • June 10, 2025

Unfortunately it sounds like the Roam Beyond add-on you’ve purchased isn’t working properly, ​@Littlejo21

Other customers have posted here about similar experiences - their Roam Beyond add-on purchases didn’t work as expected either.

Perhaps a third-party data-only eSIM product, with travel plan for your destination/s, might be more reliable.


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • June 11, 2025

Hey there ​@Littlejo21, we’re very sorry to hear that. As advised by ​@MZone, we’d recommend contacting our live-chat to look into this further if you haven’t already.

 

Also, have you used any calls/texts at all whilst there?

 

Thanks,

Tyler