purchased roam beyond

Forum|Forum|8 months ago
June 9, 2025
3 replies
51 views

L

Littlejo21
New Contributor

I purchased roam beyond for Morocco 20gb I have been here 1 day and my bill is saying £122 how can this be

+22

MZone
Platinum  Contributor
Forum|Forum|8 months ago
June 10, 2025

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser @Littlejo21

Until your bill is produced you won’t be able to tell what the extra charges are for.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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+26

andewhite
Platinum  Contributor
Forum|Forum|8 months ago
June 10, 2025

Unfortunately it sounds like the Roam Beyond add-on you’ve purchased isn’t working properly, @Littlejo21.

Other customers have posted here about similar experiences - their Roam Beyond add-on purchases didn’t work as expected either.

Perhaps a third-party data-only eSIM product, with travel plan for your destination/s, might be more reliable.

Forum member (non-iD).

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+24

Tyler C
iD Mobile Employee
Forum|Forum|8 months ago
June 11, 2025

Hey there @Littlejo21, we’re very sorry to hear that. As advised by @MZone, we’d recommend contacting our live-chat to look into this further if you haven’t already.

Also, have you used any calls/texts at all whilst there?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.