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contacted customer service and still cannot get roaming

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  • Humz
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I am in US and have contacted customer service to get access to my paid add on roaming. It doesn't work.

Best answer by andewhite

Looking at other posts here, about the Roam Beyond data only add-on, it seems hit-and-miss as to whether or not it works, ​@Humz. 

If you’re still in the US, a data-only eSIM with a US travel plan might be a better option.

iD will usually refund a Roam Beyond add-on after it has expired - if the add-on data allowance was completely unused.

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    5 replies

    Siân
    iD Mobile Employee
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    • Siân
    • iD Mobile Employee
    • 1378 replies
    • June 2, 2025

    Sorry to hear this ​@Humz  can you please check that you have roaming enabled?

    How do I enable Roaming? | iD Mobile Community

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    H
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    • Humz
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    • June 2, 2025

    Thats elementary. Your customer service team are shocking they just shut me off. Saying I only pay £5 a month? I have the transcript and screen shots. I want a refund as I have paid £35 for nothing. Its still not working even if I move the toggle in roaming to the left or right...crazy and frustrating 

    andewhite
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    • andewhite
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    • Answer
    • June 2, 2025

    Looking at other posts here, about the Roam Beyond data only add-on, it seems hit-and-miss as to whether or not it works, ​@Humz. 

    If you’re still in the US, a data-only eSIM with a US travel plan might be a better option.

    iD will usually refund a Roam Beyond add-on after it has expired - if the add-on data allowance was completely unused.

    Forum member (non-iD).
    H
    1 person likes this
    • H
      Humz
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    • Humz
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    • 2 replies
    • June 2, 2025

    Thank you. I've done just that and appreciate your support

    andewhite
    1 person likes this
    • andewhite
      andewhite
    Siân
    iD Mobile Employee
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    • Siân
    • iD Mobile Employee
    • 1378 replies
    • June 2, 2025

    Hi ​@Humz  I am so sorry it still isn’t working.

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

    We’ll see you there.
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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