I am in US and have contacted customer service to get access to my paid add on roaming. It doesn't work.

Looking at other posts here, about the Roam Beyond data only add-on, it seems hit-and-miss as to whether or not it works, @Humz.If you’re still in the US, a data-only eSIM with a US travel plan might be a better option.iD will usually refund a Roam Beyond add-on after it has expired - if the add-on data allowance was completely unused.

Thank you. I've done just that and appreciate your support

contacted customer service and still cannot get roaming

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

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