I am in US and have contacted customer service to get access to my paid add on roaming. It doesn't work.
Solved
contacted customer service and still cannot get roaming
Best answer by andewhite
Looking at other posts here, about the Roam Beyond data only add-on, it seems hit-and-miss as to whether or not it works,
If you’re still in the US, a data-only eSIM with a US travel plan might be a better option.
iD will usually refund a Roam Beyond add-on after it has expired - if the add-on data allowance was completely unused.
+19Sorry to hear this
Thats elementary. Your customer service team are shocking they just shut me off. Saying I only pay £5 a month? I have the transcript and screen shots. I want a refund as I have paid £35 for nothing. Its still not working even if I move the toggle in roaming to the left or right...crazy and frustrating
+26Looking at other posts here, about the Roam Beyond data only add-on, it seems hit-and-miss as to whether or not it works,
If you’re still in the US, a data-only eSIM with a US travel plan might be a better option.
iD will usually refund a Roam Beyond add-on after it has expired - if the add-on data allowance was completely unused.
+19Hi
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