Roaming & International.

I am a new user of Id and am in Sweden. My app tells me I have 190Gb of unused data. My roaming usage in this period is 608 Mb. My roaming cap is 30Gb. But my roaming data has now stopped with no message or alarm of any sort. What is going wrong?

Trying to make an international call but says my cap limit has been reach. Yet i have data and unlimited calls remaining. I had to buy extra data addons this month is this why?

I travelled from Italy to Switzerland for the day my phone worked fine in Italy but as soon as I entered Switzerland nothing …. My phone showed that I had 5G and WiFi and I was connected to Swisscom and my limit was high …. But could not access any of my apps….Apple Maps, google maps my travel card, even the IDmobile app. I was told that 3/ID mobile jjust does not work in Switzerland is this true for future travel??

I am abroad and am trying to set up so I can use internet / roaming but the tutorial for how to enable it is incorrect neither the app or the online account has any “extra” etc and the link I got when I landed abroad from iDmobile doesn’t load

Hi, I'm travelling in USA and have 199GB data allowance left over. Will I be charged seperare data usage if I turn on my data or will this come off my free allowance? Many thanks Mike

I was in Amsterdam and roaming chnaged automatically to Vodaphone NL I then flew to Paris and am staying in the west of France but roaming is stuck on Vodaphone NL. It has not chnaged automatically and I cannot see how to chnage it manually ((Apple phone)

Does free roaming cover Bulgaria if not where can I get add on Many thanks Karen

Hey, I landed in the USA earlier today and got a message to say I had used 100% of my add on....which is only £5, but I can see I still have 42GB of data left? Do I need to add the 15GB 12 month add on to be able to have Internet access in the US?

How do I monitor my data usage?

Hi - my daughter is coming to UK to study for the next three years. she is British but we live in Europe. Can my mother, her grandmother, who is a UK resident, take a contract for her at her address? Can it then build up a credit record for my daughter who is likely to remain in the UK after her studies. My mother already has an ID contract - does this cause a problem? the SIM deals are so much better value than the Pay As You Go deals. thanks for any help you can give.

Hi I am at present in the greek island of Alonissos and have recieved 2 text messages one telling me I have free roaming up to 30gb and one telling me I am not in the EU and do not have free roaming how do I find out which one is correct.

I am very confused.. I have spoken on live chat with someone who wasn’t helpful to be honest but I’m not sure if Corfu is still a part of the Greece eu roaming? I’ve seen that there was a topic about this 2 years ago but has it changed? im scared I’m going to get charged loads for being in Corfu when I thought it was part of the Eu roaming

As title, I tried add start with 852 00852 +852 +00852 then add local number assuming 9876 1234 all directly show invalid number please help! thank you

Hi, I have 250GB Per month, can I use my data in Gran Canaria at no cost?

I've just been abroad on holiday and on returning my data remaining on the app shows 197gb of 100gb which is a bit concerning. My bill amount shows the correct amount. Should I ignore this?

I have the above phone, i am tracer lling to US, can i get an eim or physical sim to work in US with this phone??

Hello please can you tell me how much it will cost me to have roaming data in Turkey from 21.09.24 to 02.10.24

I am in Norway and can use data roaming. However, I cannot place voice calls (or receive them). What could I do to solve this.

I have checked the app and my abroad data was on, turned it off to try and log out and log back on to restart and won’t let me turn it back on. I am in Spain and unable to use internet (contact family) or make calls

Hello all, I am in Japan right now and transited via Hong Kong. When I was in the HKG airport trying to connect to the airport wifi, I received Rate Advice messages that I am roaming. I immediately went to ID mobile website just to realise the roaming feature was on, but I am sure I didn’t turn on my iPhone’s data roaming. My mobile data was not on either. So I turned off the ID mobile roaming feature as well as setting my bill cap to 5 pounds (should have left it at 0 pound but made a mistake). Then I continued using the HKG airport wifi. When I got to Japan airport another Rate Advice message popped up again - I have noticed both messages seemed to pop up when I turned off airplane mode trying to connect to airport free WIFI, but I made sure I didn’t turn off the mobile data as well, and the data roaming toggle on my iPhone is never on. I checked with customer services and they said from their end the last interaction (the time I used my mobile data) was when I was getting up to go t

my remaining allowance this morning was 0mb so i added 4GB. I use my mobile hotspot for work while travelling. Whilst the 4GB has been added i still cannot connect. What do i need to do?

I lost and found my mobile on a recent holiday and while it was missing I cancelled the SIM card On return to the UK I explained the situation and requested a new Sim but I can’t make cellular calls . i contacted ID , fiddled with the mobile settings for a few days then went to Carphone warehouse for another SIM card still no ability to make calls ID mobile rang some checks later last week and indicated a problem with the phone itself i went to my local phone shop who do repairs and they say there’s nothing wrong with the phone , ID mobile just need to remove the mobile from the blacklist and the phone will be fully functional more than a week without phone messy about when a simple procedural change at ID mobilr would have fixed this problem on day 1 one very unhappy customer

Hello, I am going to Italy next week and would like to know if my phone package will allow me to use my phone as normal like in the UK without further charges. Can this be confirmed please. Only I have gone abroad before and I know you get a text. But do not trust and it is not clear enough for me to gamble. I look forward to hearing from you.

I have 2 ID mobile SIM cards, one is in my iPad & the other is in my mobile Myfi internet hub. In the uk they work as expected but when abroad they have no service. yesterday I removed the sim from my Myfi hub & placed it into my iPhone where it worked perfectly, I made a phone call & watched a little YouTube just to be sure & all was well. i then placed it back into my Myfi whe once again it gave me nothing, can someone help before I cancel both contracts please

Mobile data not working in turkey