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Roaming & International.

Got a question about using your phone abroad, or calling or texting abroad from the UK? Ask it here!

  • 388 Topics
  • 1,371 Replies
388 Topics
S
Community Member
posted inRoaming & International.
data roaming button is missing? HELP
data roaming button is missing? HELP
193
Tyler C
Borotosh
Active Contributor
asked inRoaming & International.
Roaming in USA and Caribean
I am travelling to the places above, I understand that you have to set up with a charge of £5 per day, are you charged for every day or only the days you use your phone?
15113
Tom B
B
New
 Contributor
asked inRoaming & International.
Roaming on landing start?
I’m going to be using roaming for the first time in North Macedonia soon and was wondering If it just kicks in automaticlly when the plane lands? Cheers
252
Tyler C
Stephen J Spearey
Active Contributor
posted inRoaming & International.
Call or text French number
I am in France and am having no trouble calling or texting home. However, when I called a French telephone number I was unable to connect, so I tried texting but was unable send the message. My wife tried on her ID mobile phone with the same result both for call and text. I eventually managed to send a WhatsApp message (desperation because this lady was not on any of my groups and I had to start a new group) All very frustrating. I have never had a problem before with providers other than ID mobile. I am currently connected to F-Bouygues Telecom who I have found ultra reliable in the past.
656
Tyler C
D
Community Member
asked inRoaming & International.
How to buy international roaming minutes for India, is there a roaming pack for minutes, NOT data ?
i have maxed out my cap of 25 gbp., not able to make any calls. I do not need data but need to make calls. , while roaming . Is there a roaming plan i can use
762
Tom B
Steven Porter
New
 Contributor
posted inRoaming & International.
sim or esim card for Cyprus.
What is the cost for a sim card or esim for 2 weeks in Cyprus please
392
Tom B
M
Community Member
asked inRoaming & International.
Roam beyond issues in Turkey
Having bought a roam beyond data add on for Turkey I couldn’t get it to work. Having tried all work arounds still not working. ID mobile agent kept telling me that I needed to connect to the Avea network but that wasn’t showing up under available networks. Agent escalated to technical team and tells me that I need to wait 24 hours. After doing a quick google search it turns out that AVEA actually shows up on your phone as Turk Telecom. It would be good if ID mobile agents knew this! Would save a lot of time. Paid for 5 days roaming but actually will only get 4 after the issues today. Not happy ID mobile
1112
Tom B
Shabishop
New
 Contributor
asked inRoaming & International.
travelling abroad advice
My daughter is travelling to Canada for a week Australia for a month Hawaii and Thailand what would be the best way forward so she is covered in all countries or some of the countries without getting an extortionate bill on her return going for three months?. We need to contact her at all points and for her to be able to contact us in case something goes wrong advice welcome please
1307
Tom B
F
New
 Contributor
asked inRoaming & International.
Previous network provider showing on phone when abroad, unable to receive calls
Recently joined iD on sim only, when abroad my previous network provider showed on my phone and was unable to receive calls
333
Tom B
L
New
 Contributor
asked inRoaming & International.
receiving calls whilst abroad
Unable to receive incoming calls whilst in France
583
Tom B
W
New
 Contributor
asked inRoaming & International.
unlimited roaming?
I currently have 2 contracts, one pre June 2023 which does not have the fair use clause, and the other taken in Feb 2025, my understanding is that currently there is no fair use clause at the moment, but I can't find any firm confirmation on this?
914
N
F
Community Member
asked inRoaming & International.
WhatsApp call possible when roaming in Panama?
I'll be travelling to Panama next week. I'll like to know if I can use WhatsApp to make or receive calls?
402
N
L
Active Contributor
asked inRoaming & International.
Going to Turkey
I am travelling to Turkey for a few days later this month. Whilst I want to use my phone for data (whatsapp, maps, instagram etc), so I will buy an add on data pack which ID mobile offer - 5 days for £20 or something like that - however, I have no interest in using the phone for calls. I also assume using apple pay is fine - I just pay the currency exchange rate as I use Monzo - or does Apple put in additional charges? The questions I have are… If someone calls me do I get charged - or am I only charged if I answer? If I receive/send SMS messages am I charged? I haven’t travelled for many years - last time I went abroad my Nokia 3310 was left at home 😂 Many thanks M
10031
MZone
S
Community Member
asked inRoaming & International.
issue with data roaming in france
I’m travelling to France again this year the last time I was there my phone would only connect to the hotel WiFi and would not work with Roaming can you help?
562
Kash M
F
Active Contributor
posted inRoaming & International.
roam beyond in usa not working
Travelling to Florida and needed access to my telephone number whilst there so bought a 10 day Roam Beyond add on. Text message and app confirms purchase. Data roaming switch on , on phone and if mob app. But still no joy!!!
29816
Kash M
M
Community Member
asked inRoaming & International.
Are 03xx numbers included in roaming from europe?
In particular I need to call my car insurance and the only number is an 0344. I know it’s classed as a local call and included when in the uk but what about from Spain? thanks
371
Kash M
F
New
 Contributor
posted inRoaming & International.
"Sorry your service does not allow access to this number" when calling Australian number
When I try to call an Australian number (the international mobile number for myGov +61 1300 169 468) it tells me “Sorry your service does not allow access to this number”. I have international calls enabled and a £10 bill cap.
473
Tyler C
Duncan Letham
Community Member
asked inRoaming & International.
Data roaming not working in Czech Rep on ipad
I am in the Czech Republic. And have a sim installed in my IPad, i cannot get it to connect to any network
352
Tyler C
W
Active Contributor
posted inRoaming & International.
Cannot receive calls in Europe (Spain)
i AM with ID now just 10 days and have had to ask for a PAC Code to leave as a message is played that ‘I AM REFUSING TO TAKE CALLS’. everything else works fine and after 3 lengthy Chats i am no further on. CAN ANYONE HELP ??
8615
Kash M
M
New
 Contributor
asked inRoaming & International.
Roaming in Tenerife not working
I’m in Tenerife at present and my data roaming isn’t working. I have 4 bars connectivity but no 3g / 4g symbol. I’ve tried doing a network reset, turn data roaming back on, turned phone off then on. (All twice) but nothing has worked. Roaming is also enabled on my ID account. Im using an iPhone 15 Pro on iOS 18.2
5035
N
ckwong114
Community Member
asked inRoaming & International.
Roaming and other charges at Andorra
Hi please can I find out how much it will cost to use my mobile while on holiday tomorrow in Spain , Andorra, and also France. Thank you
4163
N
L
Active Contributor
posted inRoaming & International.
Roam Beyond USA not working
I bought a £35 Roam beyond. Travelling as a lone female. It’s not working - data roaming is on in phone and the app. Switched my phone on and off again etc. Advice please as I got this so as to feel less vulnerable when out and about, when not inside buildings with wifi
20115
N
G
Active Contributor
asked inRoaming & International.
US ROAMING
Hello few questions about roaming in the US: Is there any limit of time of staying in the US for the roaming to work? Are you getting charged to receive text in the US? If you deactivate Data Roaming in the iPhone mobile service setting, are you still able to receive call and text in the US? Many thanks
1036
N
T
Community Member
asked inRoaming & International.
roaming not working in usa
I’m so frustrated that I purchased a 10 day roaming which was £35 to not be able to receive anything. It’s ruinin to our holiday as we rely on data and phone to get about. im in the USA !
39612
N
Andy Parker
New
 Contributor
posted inRoaming & International.
roaming charged and bought bolt on
I purchased a roaming bolt on for usa before I came to usa (here now). I have roaming on within phone settings and app but I have been charged. Please ensure these charges are not charged to my account and I will put roaming back on within my phone. If this isn't done today, I will need reimbursement of charges and bolt on. I currently can't use my phone away from wifi which I need for my holiday so it will ruin it unless it is sorted.
2294
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