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No Data Whilst Roaming

wwgreenfield124
Community Member

Hello all

Whilst in Tenerife last week I could not use my data at all. I could make and receive calls and regular text messages though.

checked all my iPhone settings and ID Mobile app settings (when I got hooked into the hotel wifi) and everything would indicate that my data should be working! Very very frustrating as I couldn’t use WhatsApp or Uber etc etc etc.

i have an iPhone 12 which I bought directly from Apple 3-4 years ago and I’ve had no issues with it whatsoever. I was previously with Vodafone and then o2 and never had any roaming issues. I moved to ID Mobile about 2 months ago…and first time I went abroad my phone was pretty much useless.

anyone had this issue? Any ideas on how to resolve? I have live chatted with ID Mobile but got zero sense…the person I was chatting to told me they had no agreement with mobile operators in Tenerife hence why my phone wouldn’t work (I explained that I could make and receive calls and that Tenerife was part of Spain!!) They said someone would contact me in a day or two but no contact made as yet…

thanks 

    2 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • 1222 replies
    • March 27, 2025

    You can roam in Tenerife using Vodafone, Telefonica, Xfera, or Orange networks. If one wasn’t working you can manually roam onto another using network selection settings. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 4929 replies
    • March 28, 2025

    Hey there ​@wwgreenfield124, sorry to hear that.

     

    Have you checked your settings and tried changing between available providers as advised kindly by ​@MZone?

     

    Have yo utried restarting your phone, and also resetting network settings?

     

    How long have you been abroad, and how long are you abroad for?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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