Skip to main content
Question

Roaming charges

Rachel Guyat
Community Member

Hi

I flew to Geneva and received the welcome to Switzerland text message 1717pm.  I then walked through the airtport to my bags and received another text message at 1742 to say I had used 100% of my £45 date roaming cap.  My phone was switched on but wasn’t in use between those two times.  

Can someone please explain how I managed to use £45 of roaming charges on an “asleep” phone in 25 minutes please?

Many thanks, Rachel

    2 replies

    MZone
    Gold Contributor
    Forum|alt.badge.img+21
    • MZone
    • Gold Contributor
    • 907 replies
    • April 1, 2025

    Did you connect to the aircraft mobile network? Just cause you didn’t use the phone doesn’t mean it was still connected to a mobile network and using data in the background for updates etc

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8182 replies
    • April 3, 2025

    Hi ​@Rachel Guyat 

     

    As suggested by ​@MZone, your device will still use data in the background whilst it’s locked in your pocket.

     

    To avoid or limit extra charges in non-inclusive roaming zones, we’d recommend adjusting your bill cap in the iD Mobile app.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


    Terms & Conditions