Roaming & International.

I bought roaming for switzerland. I . As a vulnerability customer myself, and with a child with cancer, I can't get hold of my medical team in the UK, not could they get hold of me!! ID has locked my phone for in, and outgoing texts and calls. It has taken 3 days on a live chat to be told it a GLITCH. A mistake on IDs side. ID has made a mistake. Switzerland roaming doesn't work, even when paying extra. . They "kindly" reimbursed the roaming charge they falsely took from me. For medical reasons. I have to go to Switzerlandfor a few times a year. I can't use a mobile service that doesn't allow me to purchase roaming. IDs answer to that? " buy a local sim". I need my phone number! IDs answer? Fixed my spending cap to £50, making it impossible for me to put it higher, afraid i will have to make calls which i cant pay. . I have been a mobile customer for dozens of years with Three and EE. Never ever had such terrible service. They will not allow me to cancel my contract despite not providing basic services. I would have hoped that getting confirmation about my child's cancer and medical need to be in switzerland would have helped. . No such luck. Shameful

Does it cost me to send an imessage to a uk number from overseas (Sri Lanka)? I also have a uk number. And would it cost them to send an iMessage to me? does it matter if WiFi is used or cellular data?

My husband and I both lived in the UK and purchased roaming contracts specifically to use whilst in Zimbabwe so as not to miss out on work opportunities. Unfortunately we cannot get the roaming to work at all. We have activated roaming on both our mobiles as well as in the app, but nothing. any help would be much appreciated as our businesses rely on this.

I want to use Internet in france for a 80 day trip

I am currently in New Zealand and have payed £35 for 20GB of data but the data still doesn’t work, my data roaming is on but nothing is working

I can't access data despite having roaming on. I get this message when I try to connect to ID mobile

Hello! I purchased a 10 day roaming add on for Mexico yesterday but it still won’t work. Anyone else had any issues?? Not sure what to do as live chat is closed today. Help would be appreciated!

I have purchased a data add on for Turkey, but when I try to connect to the Internet it keeps saying no data, it says it is active in my sim account management please help

Despite following all the instructions and tips, I am unable to get roaming g to work I Australia. Does anyone know how or who I contact for a refund?

Roaming abroad not working . Whyyyy?

I need to talk to human customer service what do I dooooo

I’m currently in Australia and my phone is showing SOS? How do I get it back to 4g?

Hi, my Internet is not working. My phone is not working. I’m in Portugal.

I am currently abroad and I have been wondering if I upgrade my current contract as I am eligible will that reset th3 30GB Data allowance or ic I switch to another plan would that also reset the data allowance. I would assume upgrading should reset the the allowance as its technically a new contract/plan.

I need an answer to a question and it's surrounding roaming, I am visiting a few European destinations over a 2 week period and want to know if the fair usage (set ridiculously low at 30gb) is for 30gb for each destination or just the month. If its just the month that is ridiculous and needs to be upped to at least 50gb.

I am a long standing customer I travel to Italy very often, never had a problem with network coverage. Yesterday I have arrived and I don't have any service network available. Roaming is on, telephone android the same, bills paid. Cannot understand please help need network urgently for work.

My daughter is going abroad to Australia and travelling maybe to Thailand does ID cover this area? Is there any extra charge going for 120 days

Please can someone help, I'm desperate!!!! I'm currently in Thailand and my bank account has been blocked, I need to call my bank but ID mobile isn't allowing calls. The day before I went away to Thailand my phone displayed that I could only make emergency calls, I'm not sure If this has anything to do with it. Please someone help, I can't pay for anything and I can't call anyone!

I don't see my plan roaming and wifi calling on. Id mobile app

I have tried to get help through the chat for a week now but my issue has not been resolved. I have subscribed to roam International but am unable to make/receive calls or use my mobile data to connect to the Internet. I have now been locked out of my bank account and have already spent more than £50 while on hold to the bank unsuccessfully. I am also running out of money. I badly need to speak with my bank to uock my account. Could someone from ID help me use my phone please? I'm using the same handset I have had for the last few years so am not sure why I cannot roam. Thank you

Im visiting Canada for a month and could love to used my mobile phone can I do Add-on

Please could someone tell me if it’s possible to buy a data bundle whilst away rather than the roaming charges daily? Thank you

Hi, data roaming is not working. Says you have lost connectivity because you left your home network with it switched off, but it is enabled in the app & the swipe down screen on my Samsung S21. Having read some replies I looked at the phone settings but it says there is no sim in sim manager and it's greyed out and all of mobile networks is greyed out. Any advice please.

Hello, I asked for my pac code on 13/10/24 and I was given a pac code. When I got a new phone, the pac code didn't work, so I had to contact ID mobile on 8/11/24 for a new pac code. For some reason, I have been charged for another month when I haven't used ID mobile since 13/10/24 when I asked for the pac code. Please cancel this payment

going to New Zealand , can I use my phone internally in New Zealand