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Roaming & International.

Got a question about using your phone abroad, or calling or texting abroad from the UK? Ask it here!

  • 400 Topics
  • 1,463 Replies
400 Topics
Shabishop
New
 Contributor
asked inRoaming & International.
Miss Bisho
My daughter is going abroad to Australia and travelling maybe to Thailand does ID cover this area? Is there any extra charge going for 120 days
321
Tyler
Roo Stuart
New
 Contributor
posted inRoaming & International.
please help I'm desperate
Please can someone help, I'm desperate!!!! I'm currently in Thailand and my bank account has been blocked, I need to call my bank but ID mobile isn't allowing calls. The day before I went away to Thailand my phone displayed that I could only make emergency calls, I'm not sure If this has anything to do with it. Please someone help, I can't pay for anything and I can't call anyone!
834
N
M
New
 Contributor
asked inRoaming & International.
my plan
I don't see my plan roaming and wifi calling on. Id mobile app
15310
Kash
M
Community Member
posted inRoaming & International.
Inability to make/receive texts and calls and use the internet despite roaming internationally.
I have tried to get help through the chat for a week now but my issue has not been resolved. I have subscribed to roam International but am unable to make/receive calls or use my mobile data to connect to the Internet. I have now been locked out of my bank account and have already spent more than £50 while on hold to the bank unsuccessfully. I am also running out of money. I badly need to speak with my bank to uock my account. Could someone from ID help me use my phone please? I'm using the same handset I have had for the last few years so am not sure why I cannot roam. Thank you
402
Tyler
D
New
 Contributor
asked inRoaming & International.
Dee
Im visiting Canada for a month and could love to used my mobile phone can I do Add-on
643
Tyler
Donna Banyard
Community Member
asked inRoaming & International.
data bundle for turkey
Please could someone tell me if it’s possible to buy a data bundle whilst away rather than the roaming charges daily? Thank you
3163
N
S
New
 Contributor
asked inRoaming & International.
data roaming not working in tenerife
Hi, data roaming is not working. Says you have lost connectivity because you left your home network with it switched off, but it is enabled in the app & the swipe down screen on my Samsung S21. Having read some replies I looked at the phone settings but it says there is no sim in sim manager and it's greyed out and all of mobile networks is greyed out. Any advice please.
1854
Daz_S
Julie O'Neil
New
 Contributor
posted inRoaming & International.
Last bill when leaving ID mobile
Hello, I asked for my pac code on 13/10/24 and I was given a pac code. When I got a new phone, the pac code didn't work, so I had to contact ID mobile on 8/11/24 for a new pac code. For some reason, I have been charged for another month when I haven't used ID mobile since 13/10/24 when I asked for the pac code. Please cancel this payment
431
Tyler
Martin Bale
Community Member
asked inRoaming & International.
Roaming in New Zealand
going to New Zealand , can I use my phone internally in New Zealand
8697
Tyler
Ioberski
Active Contributor
posted inRoaming & International.
Inaccurate Data Roaming
I arrived in the Netherlands on Monday 21 October. I had accumulated a 7Gb data allowance on my plan, because of minimal usage. Within 24 hours, the entire allowance was used and in the app it showed I had no data left for the rest of the month. But there is no way I used that much data. In fact, when I go into my phone setting and check the data usage there, it tells me I used 98.90Mb (ie not even 1 Gb) of data between 30 Sept and today (24 October). I would expect there to be perhaps some discrepancy between what my phone considers data use and what IDmobile measures as data use. But I would not expect such a massive difference. Not happy. Any help appreciated. This has happened before. As far as I can tell, data roaming in the NL is included in my plan.
10111
Tom
R
New
 Contributor
asked inRoaming & International.
Data Usage
Can I use my data allowance whilst in Dubai?
3594
andewhite
F
Active Contributor
posted inRoaming & International.
My hand set does not ring
I have Samsung S24 My phone just stop sound when someone calling
101
Tom
G
New
 Contributor
asked inRoaming & International.
iD sim won't reactivate
After adding a second sim card (U.S coverage) to my mobile the iD sim has deactivated and I can’t see any way to activate it again?
3697
Tyler
Hal1011
New
 Contributor
asked inRoaming & International.
Mr
I was advised have 45gb when landed in Spain not 30gb data allowance. Is this correct as I am nearing my 30gb data allowance. Thank you
1765
N
C
Active Contributor
posted inRoaming & International.
Impossible to use data roaming in Switzerland on iPhone SE 3rd generation
There are similar posts about data roaming in Switzerland but none specific enough to solve my problem. While out of wifi, which works fine, I cannot make any calls, emails, sms-messages or go online. I have data roaming switched ON and a spending cap of £50, plus I’ve only started my new £24 pay montly plan 5 days ago and have tons of data left. I tried the iD chat bot which sadly was a complete waste of time, unable to answer any questions, no matter how simply put. Speaking to a human being would be nice. I understand that Switzerland is not part of the EU roaming zone as “it’s not in the EU” (well, nor is the UK!), but I really don’t care how much I pay for it, I NEED data roaming for work!! Please help.
22018
Tyler
Parm Sandhu
Community Member
asked inRoaming & International.
Roaming charges in Jamaica
Jamaica is not listed in the 50 countries included in the free roaming allowed by ID Mobile. How much is roaming in Jamaica? or can I add an add on for whilst I’m there?
3721
N
A
Community Member
asked inRoaming & International.
Roaming charges when you have unlimited data
Currently in the Canary Islands and I know there is up to 30mb free roaming data but I have unlimited data and unsure if the 30mb still applies
1161
Tyler
A
Community Member
asked inRoaming & International.
roaming
Hi, please would you be able to help me to answer this question? How many gigabyte can I use while I am roaming in EU? I have 100 GB of internet and it says I have 30 GB for roaming but also in ID website and do say ‘ Use Your Full UK Data Allowance at No Extra Cost! From 1 October 2024 and until further notice, all customers can use their full UK data allowance in Roam Free destinations*, at no extra cost! We’ll notify you when the promotion ends and when the 30GB Roaming data limit is reinstated. Have a great trip!’ Can anybody explain to me? How is this working? Does this mean I can use all my 100 GB in EU or it’s only 30 GB?
6081
N
A
Community Member
posted inRoaming & International.
roaming
Hi, please would you be able to help me to answer this question? How many gigabyte can I use while I am roaming in EU? I have 100 GB of internet and it says I have 30 GB for roaming but also in ID website and do say ‘ Use Your Full UK Data Allowance at No Extra Cost! From 1 October 2024 and until further notice, all customers can use their full UK data allowance in Roam Free destinations*, at no extra cost! We’ll notify you when the promotion ends and when the 30GB Roaming data limit is reinstated. Have a great trip!’ Can anybody explain to me? How is this working? Does this mean I can use all my 100 GB in EU or it’s only 30 GB?
1041
Kash
D
New
 Contributor
asked inRoaming & International.
countries in free roaming
Hi I’m not sure which countries are included in the free roaming package that is applicable to uk residents. Any help be grateful for as I’m travelling to Paris tomorrow Big thanks!
20256
N
EmmaAlex
Community Member
asked inRoaming & International.
Fair Usage in Ireland
I have an unlimited data only sim for my router and I am going to be traveling in Ireland (northern and ROI) for 6 weeks. Does the below statement from ID mean that the fair usage policy will not apply to me and I can use my unlimited data as if I was at home? 'our fair usage policy applies to all Roam Free destinations, excluding Ireland' TIA
921
Matthew T
Mike Oswald
Community Member
posted inRoaming & International.
roaming charges
Will I be charged while roaming in Ireland
1161
Kash
Keith Blackett
Community Member
posted inRoaming & International.
switch on roaming
Need to enable roaming on my account but I cannot log on to the app and online there is no option to do it
941
Tyler
Aysu Güleryüz Tambay
Community Member
asked inRoaming & International.
euro roaming
Hi ı will go to Italy trip for 4 days hiw can I use gb?thx
952
andewhite
ecoren
Community Member
posted inRoaming & International.
Roaming calls not working in EU, data is ok
Why do I need a Facebook profile to be able to talk to ID Mobile???? It's incredible there is now at to get proper support at this company.. I have problems with roaming in EU, data is fine but calls are not connecting, whatever I try. FAQ article is useless. I need support!
712
Tom
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