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New Contributor
September 1, 2026

roaming charges .

  • September 1, 2026
  • 2 replies
  • 15 views

I was in holiday in Corfu and being billed £44for roaming charges in Albania and customer service is saying I must pay charges even tho I wasn't in Albania 

    2 replies

    iD Mobile Employee
    September 7, 2026

    Hi ​@Junior73,

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    September 8, 2026

    Hi ​@Junior73.

     

    Thank you for sharing this with us. I'm sorry to hear about the difficulty you've had, especially with your daughter not being there to help with the phone settings this time.

     

    Please do get in touch with us directly so our team can review this properly and get it sorted for you. We're happy to talk things through step-by-step and make sure you're fully supported.

     

    You can reach our team by clicking on this link: https://www.idmobile.co.uk/live-chat.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.