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New Contributor
August 29, 2026

Prague internt connection

  • August 29, 2026
  • 4 replies
  • 26 views

Hi 

I’m in Prague and unable to use my mobile while touring the city. So disappointed, especially when I need to use Goggle Maps. 

    4 replies

    Geluk
    Silver Contributor
    Silver Contributor
    August 29, 2026

    You may need to increase your spend cap; ensure roaming is enabled in phone settings. Try turning off AIRCRAFT MODE + then back on.

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    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 5, 2026

    Hi ​@SDY,

     

    I'm sorry to hear you're having trouble using your mobile data in Prague, especially when you're relying on services like Google Maps while exploring the city.

     

    Could you please try the following:

    • Make sure Data Roaming is switched on in your phone's settings.
    • Restart your phone.
    • Turn Airplane Mode on for 30 seconds, then turn it back off.
    • Ensure the Roaming, International and Premium features are enabled on your iD Mobile account.
    • Try manually selecting one of our roaming partner networks in the Czech Republic:
      • T-Mobile
      • O2
      • Vodafone

     

    For iPhone

    1. Go to Settings > Mobile Service > Network Selection.
    2. Turn Automatic off.
    3. Select T-Mobile, O2 or Vodafone.

    For Android

    1. Go to Settings > Connections (or Network & Internet).
    2. Tap Mobile Networks.
    3. Select Network Operators.
    4. Turn off Select Automatically.
    5. Choose T-Mobile, O2 or Vodafone.

     

    If you're still unable to use your service after trying the above steps, please let us know:

    • Whether you're unable to use data only or if calls and texts are also affected.
    • The make and model of your handset.

     

    We'll be happy to help further. Enjoy the rest of your time in Prague.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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    SDYAuthor
    New Contributor
    September 5, 2026

    Thank you so much. I am no longer in Prague anymore but appreciate your support. 

    iD Mobile Employee
    September 8, 2026

    Hi ​@SDY.

     

    You are welcome.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.