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Hi,

I'm heading to Sri Lanka soon and as part of the trip I'm getting a local SIM for the holiday. How can I unlock my phone to use the holiday Sim? TIA

Jamie 

Best answer by MZone

In the UK, mobile networks are no longer allowed to sell phones locked to their network since December 2021, as per Ofcom regulations.

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JoeKing
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  • March 27, 2025
Jamie Mc wrote:

Hi,

I'm heading to Sri Lanka soon and as part of the trip I'm getting a local SIM for the holiday. How can I unlock my phone to use the holiday Sim? TIA

Jamie 

@Jamie Mc  It depends on how old your phone is any how if you've purchased it through IDMobile you'll find your device is unlocked.

A quick way to find out is to remove your current Sim card and put a Sim card from a family member or friend that's on say EE, O2 or Vodafone if you getting services from said Sim card your good to go. Failing this going a mobile phone store and ask a staff member to check for you. 

Also you need to activate roaming service in the UK before you leave if you intend to use your IDMobile Sim oversea.

Sri Lanka roaming charge if you needed this information are below 

 

The table below displays how much you’ll be charged for any minutes, texts or data that you use.

Roaming Pay monthly Pay-as-you-go****
Calls to UK* £2.40 £2.40
Calls to Sri Lanka* £2.40 £2.40
Calls received* £2.40 £2.40
Texts to Sri Lanka** £0.60 £0.60
Texts to UK** £0.60 £0.60
Picture message (MMS) sent** £0.60 £0.60
Internet and Data (per MB)*** £1.50 £1.50

* Price per minute

** Please note: MMS charges vary. For further information, refer to Terms & Conditions. If you joined or upgraded on or before 20th June 2023 the MMS cost is £0.30 per message for Roaming within EU Bands 1 and 2.

*** Data is charged or deducted in one kilobyte (KB) increments and any part KB used will be rounded up to the nearest KB

**** The charges below will apply to all Pay-as-you-go customers starting from 1st October 2024. Find out more about the current charges here.

Prices shown include VAT where applicable.

 

 

 

Joe


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  • March 27, 2025

Hi Joe 

Phone is from ID and less than 18 months into a new 2 year deal so I'm guessing I'll just be able to pop the Sri Lankan sim in and go? Either way, as you've suggested, I'll try and different network SIM to see if it works first. 

Thanks

Jamie


JoeKing
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  • March 27, 2025

Yes you'll be good to go but no harm trying a local sim card from said network listed. Hope you have a great vacation. 

 

 

Joe


MZone
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  • March 27, 2025

In the UK, mobile networks are no longer allowed to sell phones locked to their network since December 2021, as per Ofcom regulations.


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  • March 27, 2025

Thanks Joe. Much appreciated 👍


Tyler
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  • March 28, 2025

Hey there ​@Jamie Mc, we’re glad to hear that ​@JoeKing & ​@MZone were able to support you.

 

Using our SIM will incur charges, but of course you’re more than welcome to use a local SIM to avoid these charges if you prefer, and your phone won’t be locked unless it’s an older iPhone model from before 2018.

 

Thanks,

Tyler


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  • March 30, 2025

Thanks Tyler 


Tyler
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  • March 31, 2025

You’re very welcome ​@Jamie Mc!

 

Have a great day!

 

Thanks,

Tyler