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Unable to make calls abroad (limit)

DanielW
Community Member

I've had to make some medical calls abroad (USA) and have hit the £50 cap. I'm unable to make any further calls, which may be urgent and I'm unable to remove that cap. How can I enable the ability to make further calls if required?

Best answer by Tyler

Hey there ​@DanielW, we hope the kind advice from ​@MZone has been able to help and you’ve managed to contact our live-chat.

 

Your bill cap can be altered up-to £75.00 via the iD Mobile app/website.

 

If you need higher, then I believe this needs to be requested internally and to see if our team can do so/accept doing so.

 

Thanks,

Tyler

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    MZone
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    • MZone
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    • April 10, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@DanielW   

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler
    iD Mobile Employee
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    • Tyler
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    • 3719 replies
    • Answer
    • April 10, 2025

    Hey there ​@DanielW, we hope the kind advice from ​@MZone has been able to help and you’ve managed to contact our live-chat.

     

    Your bill cap can be altered up-to £75.00 via the iD Mobile app/website.

     

    If you need higher, then I believe this needs to be requested internally and to see if our team can do so/accept doing so.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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