Solved

Unable to make calls abroad (limit)

Forum|Forum|10 months ago
April 10, 2025
2 replies
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DanielW
Community Member

I've had to make some medical calls abroad (USA) and have hit the £50 cap. I'm unable to make any further calls, which may be urgent and I'm unable to remove that cap. How can I enable the ability to make further calls if required?

Best answer by Tyler C

Hey there @DanielW, we hope the kind advice from @MZone has been able to help and you’ve managed to contact our live-chat.

Your bill cap can be altered up-to £75.00 via the iD Mobile app/website.

If you need higher, then I believe this needs to be requested internally and to see if our team can do so/accept doing so.

Thanks,

Tyler

+22

MZone
Platinum  Contributor
Forum|Forum|10 months ago
April 10, 2025

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser @DanielW

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.