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Question

BAD SERVICE

Cheri Birch
Community Member

ID RUBBISH CAN NOT GET TO TALK TO ANYONE, ON HOLIDAY IN AUSTRALIA RECEIVE TEXTS  EVERY STATE YOU ARE IN, SHOWING ANOUNT PER CALL YOU MAKE, CALLS ARE LESS THEN 2 MINUTES AND YOU GET CUT OFF DURING THE CALL ASKING FOR MORE  CREDIT TO BE ADDED NOT GOOD WHEN TRYING TO SORT OUT TAXI PICK UP FOR AIRPORT WHEN FLIGHT HAS BEEN CHANGED CANT GET OUT OF CONTRACT UNTIL NOVEMBER 2025 😡😡

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12165 replies
    • April 10, 2025

    A local SIM would probably have been a cheaper option, ​@Cheri Birch.  

    Forum member (non-iD).
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3719 replies
    • April 10, 2025

    Hey there ​@Cheri Birch, we’re sorry you feel this way.

     

    The charges for roaming in Australia are listed on our website as kindly advised by ​@andewhite. If you wish to have longer or more calls etc, you’d simply need to increase your bill cap via the iD Mobile app/website.

     

    You’d only be cut off asking you to increase your cap, as we cut you off to protect you from spending more than you’ve asked us to cap you at.

     

    Thanks,

    Tyler

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