Skip to main content
Solved

BAD SERVICE

  • April 10, 2025
  • 2 replies
  • 41 views
Cheri Birch
Community Member

ID RUBBISH CAN NOT GET TO TALK TO ANYONE, ON HOLIDAY IN AUSTRALIA RECEIVE TEXTS  EVERY STATE YOU ARE IN, SHOWING ANOUNT PER CALL YOU MAKE, CALLS ARE LESS THEN 2 MINUTES AND YOU GET CUT OFF DURING THE CALL ASKING FOR MORE  CREDIT TO BE ADDED NOT GOOD WHEN TRYING TO SORT OUT TAXI PICK UP FOR AIRPORT WHEN FLIGHT HAS BEEN CHANGED CANT GET OUT OF CONTRACT UNTIL NOVEMBER 2025 😡😡

Best answer by andewhite

A local SIM would probably have been a cheaper option, ​@Cheri Birch.  

    2 replies

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • Answer
    • April 10, 2025

    A local SIM would probably have been a cheaper option, ​@Cheri Birch.  

    Forum member (non-iD).
    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • April 10, 2025

    Hey there ​@Cheri Birch, we’re sorry you feel this way.

     

    The charges for roaming in Australia are listed on our website as kindly advised by ​@andewhite. If you wish to have longer or more calls etc, you’d simply need to increase your bill cap via the iD Mobile app/website.

     

    You’d only be cut off asking you to increase your cap, as we cut you off to protect you from spending more than you’ve asked us to cap you at.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement