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Roaming & International.

Got a question about using your phone abroad, or calling or texting abroad from the UK? Ask it here!

  • 399 Topics
  • 1,461 Replies
399 Topics
F
New
 Contributor
asked inRoaming & International.
Previous network provider showing on phone when abroad, unable to receive calls
Recently joined iD on sim only, when abroad my previous network provider showed on my phone and was unable to receive calls
273
Tom
L
New
 Contributor
asked inRoaming & International.
receiving calls whilst abroad
Unable to receive incoming calls whilst in France
473
Tom
W
New
 Contributor
asked inRoaming & International.
unlimited roaming?
I currently have 2 contracts, one pre June 2023 which does not have the fair use clause, and the other taken in Feb 2025, my understanding is that currently there is no fair use clause at the moment, but I can't find any firm confirmation on this?
824
N
F
Community Member
asked inRoaming & International.
WhatsApp call possible when roaming in Panama?
I'll be travelling to Panama next week. I'll like to know if I can use WhatsApp to make or receive calls?
362
N
L
Active Contributor
asked inRoaming & International.
Going to Turkey
I am travelling to Turkey for a few days later this month. Whilst I want to use my phone for data (whatsapp, maps, instagram etc), so I will buy an add on data pack which ID mobile offer - 5 days for £20 or something like that - however, I have no interest in using the phone for calls. I also assume using apple pay is fine - I just pay the currency exchange rate as I use Monzo - or does Apple put in additional charges? The questions I have are… If someone calls me do I get charged - or am I only charged if I answer? If I receive/send SMS messages am I charged? I haven’t travelled for many years - last time I went abroad my Nokia 3310 was left at home 😂 Many thanks M
2131
MZone
S
Community Member
asked inRoaming & International.
issue with data roaming in france
I’m travelling to France again this year the last time I was there my phone would only connect to the hotel WiFi and would not work with Roaming can you help?
332
Kash
F
Active Contributor
posted inRoaming & International.
roam beyond in usa not working
Travelling to Florida and needed access to my telephone number whilst there so bought a 10 day Roam Beyond add on. Text message and app confirms purchase. Data roaming switch on , on phone and if mob app. But still no joy!!!
26616
Kash
M
Community Member
asked inRoaming & International.
Are 03xx numbers included in roaming from europe?
In particular I need to call my car insurance and the only number is an 0344. I know it’s classed as a local call and included when in the uk but what about from Spain? thanks
261
Kash
F
New
 Contributor
posted inRoaming & International.
"Sorry your service does not allow access to this number" when calling Australian number
When I try to call an Australian number (the international mobile number for myGov +61 1300 169 468) it tells me “Sorry your service does not allow access to this number”. I have international calls enabled and a £10 bill cap.
293
Tyler
Duncan Letham
Community Member
asked inRoaming & International.
Data roaming not working in Czech Rep on ipad
I am in the Czech Republic. And have a sim installed in my IPad, i cannot get it to connect to any network
272
Tyler
W
Active Contributor
posted inRoaming & International.
Cannot receive calls in Europe (Spain)
i AM with ID now just 10 days and have had to ask for a PAC Code to leave as a message is played that ‘I AM REFUSING TO TAKE CALLS’. everything else works fine and after 3 lengthy Chats i am no further on. CAN ANYONE HELP ??
8015
Kash
M
New
 Contributor
asked inRoaming & International.
Roaming in Tenerife not working
I’m in Tenerife at present and my data roaming isn’t working. I have 4 bars connectivity but no 3g / 4g symbol. I’ve tried doing a network reset, turn data roaming back on, turned phone off then on. (All twice) but nothing has worked. Roaming is also enabled on my ID account. Im using an iPhone 15 Pro on iOS 18.2
3975
N
ckwong114
Community Member
asked inRoaming & International.
Roaming and other charges at Andorra
Hi please can I find out how much it will cost to use my mobile while on holiday tomorrow in Spain , Andorra, and also France. Thank you
3933
N
L
Active Contributor
posted inRoaming & International.
Roam Beyond USA not working
I bought a £35 Roam beyond. Travelling as a lone female. It’s not working - data roaming is on in phone and the app. Switched my phone on and off again etc. Advice please as I got this so as to feel less vulnerable when out and about, when not inside buildings with wifi
18515
N
G
Active Contributor
asked inRoaming & International.
US ROAMING
Hello few questions about roaming in the US: Is there any limit of time of staying in the US for the roaming to work? Are you getting charged to receive text in the US? If you deactivate Data Roaming in the iPhone mobile service setting, are you still able to receive call and text in the US? Many thanks
906
N
T
Community Member
asked inRoaming & International.
roaming not working in usa
I’m so frustrated that I purchased a 10 day roaming which was £35 to not be able to receive anything. It’s ruinin to our holiday as we rely on data and phone to get about. im in the USA !
38512
N
Andy Parker
New
 Contributor
posted inRoaming & International.
roaming charged and bought bolt on
I purchased a roaming bolt on for usa before I came to usa (here now). I have roaming on within phone settings and app but I have been charged. Please ensure these charges are not charged to my account and I will put roaming back on within my phone. If this isn't done today, I will need reimbursement of charges and bolt on. I currently can't use my phone away from wifi which I need for my holiday so it will ruin it unless it is sorted.
1714
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D
New
 Contributor
asked inRoaming & International.
eSiM or Roaming Top Up which is best for US calls
i need to make and receive calls in the US shortly, whats the best option, eSiM or Roaming Top Up
583
Tyler
TanimDrums
Community Member
asked inRoaming & International.
Receiving text in China
Will i get TEXT while in China and Vietnam ?? i will use Esim and keep my ID sim on. will it let me get Texts because i want to get some verifications texts from UK. I have selected Bill Cap to be Zero (0)
351
N
DJ10b
New
 Contributor
asked inRoaming & International.
why did i get a message to say mobile data used when ive only just turned it on?
I’m very just entered Netherlands and my phone is telling me roaming data used?
993
N
N
Community Member
asked inRoaming & International.
Bill Capping
Hi can I put a Bill Capping please
612
N
K
New
 Contributor
asked inRoaming & International.
roam beyond
Does roam beyond include calls and texts
932
N
N
Community Member
asked inRoaming & International.
refund for unused roaming
Hi, I bought few days ago add ons roaming in turkey, however it’s never worked, could you please refund £20. regards.
552
N
R
New
 Contributor
asked inRoaming & International.
data roaming not working Hong Kong
I bought a 24 hour roaming package for Hong Kong this morning, but it's not working. Everything is switched on, but I get a message saying I don't have enough data from 3. What is 3? The same as ID mobile?
644
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Diane Treadwell
Community Member
asked inRoaming & International.
extended roaming packages beyond 10 days
If I am travelling to New Zealand for 3 weeks can I buy more than 10 days data roaming before I go?
542
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