Roaming & International.

I'm in morrocco and tried to buy data roaming but it's not working on my phone

I've had issues with my Samsung Galaxy S24fe connecting whilst abroad. I've toggled this and that before I've departed, but nothing! I went into a phone shop recently and they said to take off battery saving to allow 5g whilst abroad. Has anyone ever had similar problems? I did find on the ID website that it was problem with my make of phone and it wasn't compatible with abroad! I'm running out of solutions to try. I can't get out of this contract until 2026!

I am travelling to northern Cyprus, the Turkish bit. Does roaming cover this please?

Hi everyone, I have just joined the ID community and only been with ID mobile for a month or so. I am travelling to the USA soon for 14 days and am wondering what the best way to use Roaming…..best and cheapest way Any suggestions will be greatly appreciated

The past two times I’ve travelled out of the U.K. to Lanzarote and now Germany, I get the text to say roaming is available. I check mobile data and roaming is switched on but on both occasions I cannot get 4G signal so navigating to my hotel today was a struggle and took a lot longer!

Hi, I have a similar issue to one I've seen on this forum from about a month ago where my data is being used from my normal plan instead of my roam beyond package. I've been in Switzerland the past couple days. I arrived on Wednesday 19/03 and bought the 5 day package for 10GB. I've been using data and received no warning that I might have passed the roaming cap, but I have checked the app and it says that I have been using data from my normal plan and the 10GB for my roam beyond is still full. Am I going to incur any additional charges for this or is there anyway to recoup some of the data I have used that I thought would have been covered by the plan? I am leaving today so I won't be needing the package for it's last day. Any help would be appreciated, thanks.

Hi.am going to usa later in year. I see I can buy a roaming data add with id mobile, which is fine, but am little confused, will this only be for data, or would it cover calls/texts to uk to, o will i be charged,extra for those?

Hello, I have had a SIM only deal with ID Mobile since June 2022. I use the SIM in my iPad and it has worked well for me in the UK and when I have traveled in Europe in the last couple of years. I am currently on another European trip. We took the ferry to The Netherlands and when we arrived my SIM had no service. The next day I fiddled with the settings and manually connected to one of the available Dutch networks (‘KNVB’ I believe?), which immediately restored my service. We later drove on to Germany and, shortly after crossing the border, my SIM stopped working again. Trying to repeat the same trick, I have tried to manually connect to each of the available networks (being ‘o2 - de’, ‘Vodafone.de’ and ‘Telekom Deutschland GER’), but have not had any luck with any of them and therefore am still only able to use my iPad where Wi-Fi is available. Given that I was able to connect in The Netherlands only a few days ago, I am assuming that my ID Mobile settings for roaming are correct, but don’t know why it is not allowed me to connect here in Germany? Does anyone have any suggestions please? Many thanks, Ben.

I'm going to Saint Martin data roaming is included / sint Maarten is not. How do I know when roaming is n being charged

data roaming button is missing? HELP

I am travelling to the places above, I understand that you have to set up with a charge of £5 per day, are you charged for every day or only the days you use your phone?

I’m going to be using roaming for the first time in North Macedonia soon and was wondering If it just kicks in automaticlly when the plane lands? Cheers

I am in France and am having no trouble calling or texting home. However, when I called a French telephone number I was unable to connect, so I tried texting but was unable send the message. My wife tried on her ID mobile phone with the same result both for call and text. I eventually managed to send a WhatsApp message (desperation because this lady was not on any of my groups and I had to start a new group) All very frustrating. I have never had a problem before with providers other than ID mobile. I am currently connected to F-Bouygues Telecom who I have found ultra reliable in the past.

i have maxed out my cap of 25 gbp., not able to make any calls. I do not need data but need to make calls. , while roaming . Is there a roaming plan i can use

What is the cost for a sim card or esim for 2 weeks in Cyprus please

Having bought a roam beyond data add on for Turkey I couldn’t get it to work. Having tried all work arounds still not working. ID mobile agent kept telling me that I needed to connect to the Avea network but that wasn’t showing up under available networks. Agent escalated to technical team and tells me that I need to wait 24 hours. After doing a quick google search it turns out that AVEA actually shows up on your phone as Turk Telecom. It would be good if ID mobile agents knew this! Would save a lot of time. Paid for 5 days roaming but actually will only get 4 after the issues today. Not happy ID mobile

My daughter is travelling to Canada for a week Australia for a month Hawaii and Thailand what would be the best way forward so she is covered in all countries or some of the countries without getting an extortionate bill on her return going for three months?. We need to contact her at all points and for her to be able to contact us in case something goes wrong advice welcome please

Recently joined iD on sim only, when abroad my previous network provider showed on my phone and was unable to receive calls

Unable to receive incoming calls whilst in France

I currently have 2 contracts, one pre June 2023 which does not have the fair use clause, and the other taken in Feb 2025, my understanding is that currently there is no fair use clause at the moment, but I can't find any firm confirmation on this?

I'll be travelling to Panama next week. I'll like to know if I can use WhatsApp to make or receive calls?

I am travelling to Turkey for a few days later this month. Whilst I want to use my phone for data (whatsapp, maps, instagram etc), so I will buy an add on data pack which ID mobile offer - 5 days for £20 or something like that - however, I have no interest in using the phone for calls. I also assume using apple pay is fine - I just pay the currency exchange rate as I use Monzo - or does Apple put in additional charges? The questions I have are… If someone calls me do I get charged - or am I only charged if I answer? If I receive/send SMS messages am I charged? I haven’t travelled for many years - last time I went abroad my Nokia 3310 was left at home 😂 Many thanks M

I’m travelling to France again this year the last time I was there my phone would only connect to the hotel WiFi and would not work with Roaming can you help?

Travelling to Florida and needed access to my telephone number whilst there so bought a 10 day Roam Beyond add on. Text message and app confirms purchase. Data roaming switch on , on phone and if mob app. But still no joy!!!

In particular I need to call my car insurance and the only number is an 0344. I know it’s classed as a local call and included when in the uk but what about from Spain? thanks