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unlimited plan and roaming

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If my plan has unlimited data calls and texts, is this still unlimited in Germany?

it’s not clear on website and just says 30gb fair usage.

thanks

Owethu MAnswer

iD Mobile Employee

Hi @suzyblue5,

I can see why that’s confusing the wording on this isn’t very clear, so I’ll break it down properly.

Using your plan in Germany (Roam Free destination)

Germany is included in iD Mobile’s Roam Free destinations, so:

Your minutes and texts remain unlimited (as per your UK plan)
You can use them just like you would in the UK

Owethu

Owethu MAnswer

iD Mobile Employee

Hi @suzyblue5,

I can see why that’s confusing the wording on this isn’t very clear, so I’ll break it down properly.

Using your plan in Germany (Roam Free destination)

Germany is included in iD Mobile’s Roam Free destinations, so:

Your minutes and texts remain unlimited (as per your UK plan)
You can use them just like you would in the UK

Owethu

T

topov1309

New Contributor

Hello,

I am an unlimited data/text/calls plan in country of residence UK

Will be travelling to Gran Canaria next week - do i have roaming?

Is it unlimited on data/calls/txt whilst in Gran Canaria?

The website as stated by others is confusing me as well.

Hopefully someone will clarify

Pete

M

Michael Z

iD Mobile Employee

Hi @topov1309

Gran Canaria is one of the islands in Spain, so you will be able to roam as if you were in the UK, using your standard allowances.

I would recommend setting your bill cap to £0 before you travel to avoid any unexpected charges while roaming.

-Michael Z

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T

topov1309

New Contributor

Thanks Michael,

so as I am on unlimited everything then no problems 🤞

M

Michael Z

iD Mobile Employee

Hi @topov1309

That is correct. You will roam with no issues.

-Michael Z

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L

Lasa

New Contributor

Why I don’t receive text massage while I am in Germany ?

L

Lasa

New Contributor

Hello,

I am an unlimited data/text/calls plan in country of residence UK

Can I use my date in Germany - do i have roaming?

Is it unlimited on data/calls/txt whilst in Germany?

The website as stated by others is confusing me as well.

Hopefully someone will clarify

L

Larcs

New Contributor

I have unlimited plan so what do I need to do to go to USA and Hawaii

Gemma M

iD Mobile Employee

Hi @Larcs,

Kindly note that USA is in iD Mobile’s Roam Beyond zone, which means your UK allowance won’t work there. It’s also important to note that the available add-ons are data-only.

While these are suitable for things like maps or browsing, they don’t include calls or texts. Any standard calls or SMS will be charged separately at out-of-plan rates.

How the Roam Beyond add-ons work:

You can purchase a data-only bundle via the iD Mobile app or your online account.
The add-on starts immediately upon purchase and lasts for a fixed duration.
Once it expires, you’ll need to buy another add-on or you’ll be charged standard roaming rates (if your bill cap allows this).
Your regular UK allowance (minutes and texts) is not included while in USA.

How to check if you have a bill cap in place:

To view or change your bill cap, log in to the iD Mobile app or your online account, go to the Bills section, and select Manage bill cap.
You can adjust this using the slider or by entering an amount (between £0 and up to £75.00, depending on your account type).

Add-on options:

Data	Duration	Price
5 GB	1 day	£10
10 GB	5 days	£20
20 GB	10 days	£35

Standard roaming charges (without an add-on):

The table below displays how much you’ll be charged for any minutes, texts or data that you use.

Roaming	Pay monthly
Calls to UK*	£1.68
Calls to United States (USA)*	£1.68
Calls received*	£1.50
Texts to United States (USA)**	£0.42
Texts to UK**	£0.42
Picture message (MMS) sent**	£0.60
Internet and Data (per MB)***	£0.30

* Price per minute.

** Price per message / text.

*** Data is charged or deducted in one kilobyte (KB) increments and any part KB used will be rounded up to the nearest KB.

For more information, you can visit: https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges.

Tip:
Depending on how long you’re staying, it may be more cost-effective to get a local SIM in USA. Since the bundles last a maximum of 10 days, you may need to purchase multiple add-ons, which can become expensive.

If you have any further questions, feel free to let us know or pop us a message on live chat - https://www.idmobile.co.uk/live-chat - we are more than happy to answer any further questions you may have.

Regards,

Gemma M

The iD Mobile Social Media Team

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