Roaming
I visited Turkey in July and Montenegro last week and in both cases despite not appearing to have internet and these countries included in the 59 countries,.my bill was £60 in those months instead of £15
I received no notification this would occur and am very angry about it. Roaming is meant to be I cluded.
Also, app is rubbish to find anythinf, e.g add a price cap to bill, look at an overseas esim
You can't contact anyone either