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Community Member
October 5, 2026

Roaming charges incorrectly applied

I’m in Corfu and have drove 8miles around the island slightly closer to Albania and I had a message welcoming me there which is obviously wrong 

you then charged me £5 (luckily that’s the limit I’ve set) for data out of plan, but I’m still in Corfu which when I went school is in Greece which is included in my data roaming 

please can you reverse this asap so I can dare use my data again and credit the £5 charge thanks 

1 reply

Hosai W
iD Mobile Employee
iD Mobile Employee
October 6, 2026

Hi ​@Neil Frost 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,

Hosai

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