Roaming not working abroad

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I am in France and my Roaming does not work. I have tried all of the suggested fixes but it is still not working. It has been suggested that I request you to reprovision my roaming profile, and reset my roaming database permissions.

Gemma M

iD Mobile Employee

Hi @Haywirejl70,

I’m sorry to hear your roaming still isn’t working in France despite trying the suggested fixes.

Before looking at reprovisioning, please try the following:

Make sure Roaming is enabled in the iD Mobile app under Plan > Manage your iD services.
Make sure Data Roaming is enabled within your handset settings.
Turn Airplane Mode on for around 60 seconds, then switch it back off.
Turn Automatic Network Selection off and manually try connecting to one of our roaming partners in France:
- Orange
- Free Mobile
- Bouygues Telecom / BOUYGTEL
- SFR
Once connected, restart your phone and test your calls, texts and mobile data again.
If this doesn’t work, perform a network settings reset.

For iPhone:

Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings

For Android:

Settings > General Management/System > Reset > Reset Network Settings or Reset Mobile Network Settings

Please note that a network reset may remove saved Wi-Fi networks and Bluetooth connections.

If you’ve already completed all of the above and roaming still isn’t working, please contact our Live Chat team so they can access your account, investigate the roaming provisioning and raise a technical ticket where required: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

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