E sim will not connect

Forum|Forum|4 days ago
October 2, 2026
1 reply
12 views

I bought an ESim from another party to enable travel and data use where the ID roaming doesn’t apply, however it’s saying I need to connect my network provider to connect the sim can you help with this.

Gemma M

iD Mobile Employee

Hi @abs_127,

Thanks for getting in touch.

As the eSIM was purchased from a third-party provider rather than iD Mobile, we’re unable to assist with activating or configuring the eSIM.

We’d recommend contacting the provider you purchased the travel eSIM from, as they’ll be able to advise which network you need to connect to and provide the correct setup instructions for their eSIM.

Regards,

Gemma M
The iD Mobile Social Media Team

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