Hi ​@Lillykaye,

I’m sorry to hear your data isn’t working while you’re in Poland.

Please try the following:

1. Open the iD Mobile app and go to Plan > Manage your iD services and make sure Roaming is switched ON.
2. Check your phone settings and make sure Data Roaming is also enabled.
3. Turn Airplane Mode on for around 60 seconds, then switch it back off.
4. Try manually connecting to one of our roaming partners in Poland:
   • Orange
   • Play
   • Plus
   • T-Mobile
5. Restart your phone once connected to one of these networks.
6. If the data still doesn’t work, perform a network settings reset.

For iPhone:

• Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings

For Android:

• Settings > General Management/System > Reset > Reset Network Settings or Reset Mobile Network Settings

Please note that a network reset may remove saved Wi-Fi networks and Bluetooth connections.

If you’re still unable to use data after trying the above, please let us know which handset you’re using and whether calls and texts are working while in Poland.

Regards,

Gemma M
The iD Mobile Social Media Team