IdMobike letting me down abroad

1 reply
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I'm abroad, third day in a row and cannot use internet if not on private wifi. ALL MY SETTINGS ARE CORRECT and mibile data abroad enable as I've being using on the last 20 years. Couldn't use mobile to pay, cannot access my bank app, cannot use Whats app or messenger. Cannot do calls.

Wtf Am I paying for???

Gemma M

iD Mobile Employee

Hi @ncborges,

I’m sorry to hear you’ve been unable to use your services while abroad, especially as this is now the third day and is affecting access to important services.

Could you please let us know which country you’re currently in? This will allow us to check whether the destination is covered by Inclusive Roaming, Roam Beyond or standard roaming, and advise you on the appropriate next steps.

Regards,

Gemma M
The iD Mobile Social Media Team

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