Me and my wife both got new 2 year contracts last week with new iPhone 16’s. We are now on holiday in Spain. We can both make calls but cannot receive calls. Data works fine. When someone tries to phone our numbers they get a message saying that “the person you are trying to reach will not accept this call”. I have tried all troubleshooting steps, selecting different networks (Orange, Vodaphone, Yoigo, Movistar) and have the same issue. I have tried de-activating and reactivating roaming and international through the ID app and still the issue remains. I have tried live chat who can’t help with this issue other than tell me to try the troubleshooting steps.Interestingly it looks like the person in this thread only a few days ago was having the exact same issue: Can anyone help resolve this please. The issue looks to be on ID side rather than due to phone.

The spend cap can potentially affect incoming calls as these are chargeable in certain destinations.

These community articles might help @Ryan McAllister.

Roaming issue where can’t receive calls

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