Skip to main content
Solved

No roaming. Chat agents not helping

Peter Connick
New
 Contributor

In Spain. Roaming usually works OK here. Samsung M31. My wife has the same phone also on ID hers works perfectly.

When on Movistar can't make/receive calls or texts. Sometimes it goes automatically to Vodafone ES and works. (Not an ID partner).

Phone WILL NOT go to manual network select

Have spent more than two hours with chat agents. They all keep telling me to change manually to Yoigo. Phone will not change from automatic to manual.Yesterday Agent Maurice dumped my chat after 90 minutes. 

I also think that the agents are  helping several.clients at the same time.

Anybody got any ideas please? It seems the agents Can't help.

Thanks.

Best answer by andewhite

This community article might help, ​@Peter Connick. 

This community article says Vodafone, Telefonica, Xfera, and Orange are the iD roaming partners in Spain.  

View original

    4 replies

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • 12167 replies
    • Answer
    • April 11, 2025

    This community article might help, ​@Peter Connick. 

    This community article says Vodafone, Telefonica, Xfera, and Orange are the iD roaming partners in Spain.  

    Forum member (non-iD).
    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 3719 replies
    • April 12, 2025

    Hey there ​@Peter Connick, sorry to hear this.

     

    We hope the kind advice from ​@andewhite has been able to help, and we do recommend taking a look at the articles above.

     

    If issues are persisting, please do let us know.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Peter Connick
    New
 Contributor
    • Peter Connick
    • Author
    • New
 Contributor
    • 1 reply
    • April 13, 2025

    Thanks Tyler. I spent a long time yesterday on FB talking to one of your colleagues who tried loads of stuff. Sadly no answer yet. Everything is set the same on both phones yet mine doesn't work.

    Would it be possible to take roaming off my SIM from the UK and then put it back on? Just an idea.

    As your colleague said, it could be a phone fault, so perhaps I should try Samsung.

    Thanks for trying anyway.

    🙂

     

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8225 replies
    • April 14, 2025

    Hi ​@Peter Connick 

     

    Okay, if you’re already in touch with our team on Facebook it’ll be worth keeping contact with them to get your issue sorted.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


    Terms & Conditions