We paid for additional roaming for Turkey. £20 for 10gb but we could not get this to work so therefore not used it. The £20 is on for the next bill but we need this taking off. 

I'm heading to Italy today and I will need to have a multiple calls next week to the numbers starting 0333 - are those numbers covered from my allowance or is there an extra fee? 

 if I purchased a Roaming beyond package for Turkey does this include North Cyprus as with other networks

I have been charged £45 pounds for roaming after an afternoon spent on the north norfolk coast. Is there a way I can have this cleared from my account since I did not leave the UK.

im not receiving an otp sms from the indian tax office, I'm in the uk. 

I bought a roaming add on for Montenegro without realizing this won't work as it's not a partner country. Can I get this refunded?

I have calls   but no Internet,  roaming  is on everything  is good but no joy on Internet,  my daughter  got I.ternet as soon as she arrived  in france

Hi.I have gone abroad to Spain and my SIM is suddenly no longer working.How do check ID Mobile has not deactivated the SIM is some way?I don't have the SIM activated against the ID app so I can't see it's status. When I try and activate the app it sends an SMS that i can't receive. A bit stuck, any advice?  

Hi do you leave roaming on and use data in Crete thx

iPhone 11Today cannot dial 956 area but can dial 856 next door.856 just cuts off but hotel dialled themselves and their line is operational.Tried Vodafone ES and Orange ES but no joy.Reset phone etc, upped spend cap but no joy.Any pointers?ThankyouSunil 

I am abroad in Belgium but am unable to get Internet access. I have the sim card in a router not in a mobile phone but can access the settings. The router seems to connect to a provider ie proximus but it loses that connection quickly. Can you please provide some suggestions to get access.

I recently bought the 20G data roaming add on but was unable to connect to any network while on holiday in Turkey. I would like a refund.

Hiim currently in corfu and as its near the coast of Albania it suddenly switched without me knowing. I think it’s back but I want to check I’ve not been charged. Can you help please ASAP? I’m currently connected to Cosmote which appears to be Greek.

Can monthly rollover data allowance be used while roaming in the free roaming destinations? My monthly data allowance is 25GB, so I can have 50GB available for UK if I rollover 25GB from previous month. Just wanting to know if I can eat into that second 25GB.

Calling Italy is free. Why I cannot make a phone call to Italy?When I tried it said it is not possible because your cap is set to zero.Can someone explain to why I need to set the cap > 0 if the call is free?I am really disappointed. I am  new customer…  

My add-on isn’t working that I have purchased when visiting in Turkey? Why is this? I have checked to see that roaming is on in my phone settings and in my ID mobile account.

Just been to Cyprus for a week and couldn't get any data. My phone being is fine so not that. It was really annoying .

Hello! any idea why ice received a message saying welcome to USA when im in spain? I won't be happy if I'm being charged for being in the US whilst in Spain which should be included in my roaming!! Thanks for any clarity on this. 

Hi is there still no cap on roaming in ID mobiles list of roaming free countries? I read a post a couple of months back that said the 30gb limit was not applicable until further notice? 

I read recently that there’s no cap on data usage whilst abroad if your in one of the roam free country’s even though it states there’s a 30gb cap on the app. Is this still true or has it gone back to the cap of 30gb?

We have unlimited data, text and call. i thought roaming charges are included in the plan, so even if in the USA because we have unlimited, we are covered?

Please can you tell me if I can have an add-on on my current plan for when going to United Arab Emirates. So I don't have to pay loads extra to use my data.

Hi, Arrived in Turkey tonight and cant use my phone at all, for anything!  I made sure that I purchased the Turkey roaming add on for 10 days at £35 before we left the country this afternoon.. I've had a confirmation text that its been activated and the charge has been added on to my bill but nothing is working! 😔 There is signal showing and the 4g keeps showing up but there doesn't seem to be any kind of working connection. I've restarted my phone lots of times and I've done the network search on settings and tried and tested each available network. All of my phone settings seem to be switched on as they should be and its definitely switched on in the id app too?  What could be going wrong, someone please help! 🙏 xx

Hi Guys,I am currently roaming in Bulgaria with iD and no complaints on the service. However, I tried to call my friend in Bulgaria who has a bulgarian phone number (+359) and instead of him receiving the call from my number, the call is displayed as a variation of numbers. I call one time, and he gets an incoming call from a greek number, another time a hungarian number and another time my normal number. Anyone have any idea as to whats going in? Its very interesting, not that i mind it! Also, I have a giffgaff sim card with me in another phone that is in no way linked to my iD number, and when I call myself from giffgaff to iD and vice versa, sometimes the other line gets the call from a random non - UK number but sometimes the correct numbers show up. Thanks!-T

Recently i went for a short break in Norfolk UK.Whilst there i was silly enough to use a seaside town and its beach.This cost me 14.50 ROW charges as the network assumed i was in territorial waters, on a ship!!My first interaction with My Id was unsuccessful and their only advice was to reduce my bill cap to £0.Not happy, i persisted and only following a threat to go to the ombudsman did they refund the charge.Moral is, DO NOT take the first NO as a final answer. Persist and ye shall persevere.