Hi ​@Dolly22,

No worries at all. I can help you get this sorted. I know how important it is to stay connected while you’re away, especially on a long trip.

Here are your options for extra data in France:
Add a data bolt-on / roaming add-on (best option for simplicity)
Check if your plan already includes EU roaming allowance
Use Pay As You Go roaming rates (can be more expensive, so best avoided for heavy use)
Upgrade to a higher data plan for the month (if you need a lot more data overall)

Quick troubleshooting / checks:
Make sure data roaming is switched ON in your phone settings
Restart your phone after arriving in France
Ensure your network is set to automatic selection
Check your iD Mobile app for available roaming add-ons

 

If still unsure:

The quickest way is to log into your account or app and check:

“Roaming” or “Add-ons” section
Available EU/France data bundles

Lamiya