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Question

going on holiday to tenerife . is there anyone i need to do

  • June 19, 2026
  • 1 reply
  • 39 views

Hi . Going to tenerife on holiday do i need to change anything on my phone contract ? 

1 reply

Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • June 22, 2026

Hi ​@Keefyc

 

Great news! Tenerife is an inclusive roaming destination with iD Mobile, so you won't need to purchase any additional data add-ons. You'll be able to use your UK allowance while you're there, subject to our fair usage policy.
 
 
To help prevent any unexpected out-of-plan charges, we'd recommend setting your bill cap to £0.00 before you travel.
 
 
To do this:
 
Log in to the iD Mobile app or your online account.
Go to Bills.
Select Manage Bill Cap.
Set the bill cap to £0.00.

 
To get the best possible service while you're in Greece, please make sure you're connected to one of our roaming partners:
 
Yoigo
Movistar

 
On iPhone:

  • Go to Settings > Mobile Service (or Mobile Data) > Network Selection
  • Turn Automatic off.
  • Wait for the available networks to appear and select one of the partners listed above.

 
On Android:

  •  Go to Settings > Connections > Mobile Networks > Network Operators.
  • Turn Select Automatically off.
  • Wait for the available networks to appear and select one of the partners listed above.

 
We hope you have a fantastic trip!

 

Owethu