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Community Member
June 19, 2026
Question

going on holiday to tenerife . is there anyone i need to do

  • June 19, 2026
  • 1 reply
  • 88 views

Hi . Going to tenerife on holiday do i need to change anything on my phone contract ? 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    June 22, 2026

    Hi ​@Keefyc

     

    Great news! Tenerife is an inclusive roaming destination with iD Mobile, so you won't need to purchase any additional data add-ons. You'll be able to use your UK allowance while you're there, subject to our fair usage policy.
     
     
    To help prevent any unexpected out-of-plan charges, we'd recommend setting your bill cap to £0.00 before you travel.
     
     
    To do this:
     
    Log in to the iD Mobile app or your online account.
    Go to Bills.
    Select Manage Bill Cap.
    Set the bill cap to £0.00.

     
    To get the best possible service while you're in Greece, please make sure you're connected to one of our roaming partners:
     
    Yoigo
    Movistar

     
    On iPhone:

    • Go to Settings > Mobile Service (or Mobile Data) > Network Selection
    • Turn Automatic off.
    • Wait for the available networks to appear and select one of the partners listed above.

     
    On Android:

    •  Go to Settings > Connections > Mobile Networks > Network Operators.
    • Turn Select Automatically off.
    • Wait for the available networks to appear and select one of the partners listed above.

     
    We hope you have a fantastic trip!

     

    Owethu