Is there a problem today with ID Mobile Roaming? I have not reached my Fair Use Limit, but i can no longer connect, and if it does connect its a 3G or H connection and doesn't work.
How do i contact support? Is there any support??
Solved
My data roaming has stopped working today in France despite not reaching my 30GB FU cap. Why? How do i find out what is wrong?
Best answer by Gemma M
Hi
We're sorry to hear you're having trouble with your roaming service.
We aren't aware of any widespread roaming issues at the moment, so we'd recommend trying a few troubleshooting steps first:
- Restart your phone.
- Turn Airplane Mode on for around 30 seconds, then switch it back off.
- Check that Data Roaming and Mobile Data are both enabled.
- Reset your network settings.
We'd also recommend manually selecting one of our roaming partners instead of leaving network selection on Automatic. In your current location, please try connecting to one of the following:
- Orange
- SFR
- Bouygues Telecom
- Free Mobile
If you're still only connecting to 3G/H or you're unable to use data after trying all of the above, please get in touch with our Customer Service team via Live Chat so they can investigate further: https://www.idmobile.co.uk/live-chat
We hope you're back up and running soon.
Regards,
Gemma M
The iD Mobile Social Media Team
+15Hi
We're sorry to hear you're having trouble with your roaming service.
We aren't aware of any widespread roaming issues at the moment, so we'd recommend trying a few troubleshooting steps first:
- Restart your phone.
- Turn Airplane Mode on for around 30 seconds, then switch it back off.
- Check that Data Roaming and Mobile Data are both enabled.
- Reset your network settings.
We'd also recommend manually selecting one of our roaming partners instead of leaving network selection on Automatic. In your current location, please try connecting to one of the following:
- Orange
- SFR
- Bouygues Telecom
- Free Mobile
If you're still only connecting to 3G/H or you're unable to use data after trying all of the above, please get in touch with our Customer Service team via Live Chat so they can investigate further: https://www.idmobile.co.uk/live-chat
We hope you're back up and running soon.
Regards,
Gemma M
The iD Mobile Social Media Team
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