Skip to main content
Community Member
June 18, 2026

mobile data abroad

  • June 18, 2026
  • 1 reply
  • 31 views

So I’ve come to another country but my mobile data isn’t working 

    1 reply

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    June 19, 2026

    Hi ​@Ginge2000,

     

    Thanks for getting in touch, and I’m sorry you’re having issues with your mobile data while abroad.

     

    Please also check the following important point:

    Make sure the country you’re currently in is included in iD Mobile’s 50 inclusive EU roaming destinations. If you’re outside these destinations, roaming will not work unless you have a specific roaming add-on enabled.

     

    If you are in an EU roaming country, please try:
    Restart your phone
    Ensure Data Roaming is switched ON
    Turn Airplane Mode ON for 30 seconds, then OFF
    Set Network Selection to Automatic, or manually choose a local network
    Confirm mobile data is enabled on your device
    Restart your phone after connecting to a network

     

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.