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mobile data abroad

  • June 18, 2026
  • 1 reply
  • 26 views

So I’ve come to another country but my mobile data isn’t working 

1 reply

Lamiya C
iD Mobile Employee
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  • iD Mobile Employee
  • June 19, 2026

Hi ​@Ginge2000,

 

Thanks for getting in touch, and I’m sorry you’re having issues with your mobile data while abroad.

 

Please also check the following important point:

Make sure the country you’re currently in is included in iD Mobile’s 50 inclusive EU roaming destinations. If you’re outside these destinations, roaming will not work unless you have a specific roaming add-on enabled.

 

If you are in an EU roaming country, please try:
Restart your phone
Ensure Data Roaming is switched ON
Turn Airplane Mode ON for 30 seconds, then OFF
Set Network Selection to Automatic, or manually choose a local network
Confirm mobile data is enabled on your device
Restart your phone after connecting to a network

 

Lamiya