Hi ​@rhlawst,

You can purchase your Roam Beyond add-on once you arrive in New Zealand, and it will activate immediately. As the add-ons last for a maximum of 10 days, you can simply purchase another one while you're still in New Zealand when the first one expires to cover the remainder of your trip.

Setting your bill cap to £0.00 is also a good idea, as it will help prevent any unexpected out-of-plan roaming charges if your add-on expires or you accidentally use a chargeable service.

Please bear in mind that the Roam Beyond add-ons are data-only. They don't include calls or texts, so any standard phone calls (including local calls within New Zealand) are charged separately at our out-of-plan roaming rates, which you can view here: https://www.idmobile.co.uk/help-and-support/roaming. If you need to make regular local calls, it may be more cost-effective to purchase a local SIM or eSIM while you're there.

Using apps such as WhatsApp, FaceTime Audio or Messenger over your Roam Beyond data allowance is generally the most cost-effective way to stay in touch.

We hope you have a fantastic trip!

Regards,

Gemma M

The iD Mobile Social Media Team

Thanks that’s helpful. So if I purchase the roam beyond package when I arrive in New Zealand i dont have to do anything with my settings on the phone or remove my SIM card that is already in the phone, everything just automatically works and my roaming is sorted, is that right. I’m hiring a car to travel round New Zealand so will be using my phone to navigate. 

Hi ​@rhlawst, 

I can confirm that is correct, you do not need to remove your SIM. All you would need to do is ensure that roaming is enabled on both your handset and iD Mobile account. 

Thanks, 

Anneline

Thanks so much that’s really helpful. 

If I use my mobile phone in New Zealand to make a call to a freephone number in New Zealand is it definitely free even if I don’t buy the roam beyond package and just use my phone as it is currently? 

Hi ​@rhlawst,

No, unfortunately not.

If you're in New Zealand and make a call to a New Zealand freephone number using your iD Mobile service without a Roam Beyond add-on, the call won't be free. In fact, even with a Roam Beyond add-on, the call would still be chargeable.

This is because Roam Beyond add-ons are data-only. They don't include calls or texts, so all voice calls, including calls to local freephone numbers, are charged at our standard roaming rates.

If you want to avoid these charges, we'd recommend using Wi-Fi-based services where possible, or considering a local SIM if you need to make regular phone calls while you're in New Zealand.

Regards,

Gemma M

The iD Mobile Social Media Team