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Data Roaming Activated in App but unable to use data in Europe


Hi, Just been to Holland for a few days, on arrival in Europe i had no access to data because Data Roaming was turned off before my arrival.  I am unable to turn it on, i also do not have any Mobile Network information, it is all greyed out.  Roaming is turned on in the ID mobile app. I’ve reset network settings, turned the phone and wifi on and off, but to no avail.  How do i turn it on?

Also, I have no SIM Card details registered in my settings, i’ve taken the SIM card out and put it back in. Could this be linked to the Data Roaming issue above?

Have checked my wife’s mobile as she is with ID, she has data roaming and Mobile Networks, and also SIM card details.

Can you help please?  Thanks.

4 replies

MZone
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  • June 1, 2025

I'm unable to turn data roaming on as it is greyed out.


MZone
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Try resetting network settings. What handset are you using?


Siân W
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  • June 2, 2025

Hi ​@stvcooper70  if there is no issue reported by the technical team, and roaming is enabled in the iD Mobile app and on your account, it sounds like a hardware / software issue. Have you tried a FACTORY RESET on the phone? You’ll need to backup all information prior to doing this. If you go ahead, set the phone up fresh, check if the settings are still greyed out, then transfer your apps & data.

Please let us know how you get on.