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Roaming pack not updated - Turkey

  • May 31, 2025
  • 3 replies
  • 44 views
N
New Contributor

Ive added a 5 day package & it's not working. When will it activate please?

    3 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • May 31, 2025

    Hey there ​@Nicoleskoro, sorry to hear that. Have you tried restarting your phone since purchasing?

     

    Did you purchase in the UK before going abroad, or whilst abroad?

     

    Is roaming enabled via both the iD Mobile app/website and your phone’s own settings also?

     

    Thanks,

    Tyler

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    N
    New Contributor
    • Nicoleskoro
    • Author
    • New Contributor
    • May 31, 2025

    Hi thanks, yes been on & off & settings & ID mobile 

    Got it abroad

    N
    iD Mobile Employee
    Forum|alt.badge.img+22
    • Natalie W
    • iD Mobile Employee
    • June 2, 2025

    Thank you ​@Nicoleskoro 

     

    Can you please try a manual network search on the handset?

    This should locate all available networks. From there please try the networks available to check if they connect and work. 

     

    If you require assistance with the steps to do this, please let us know the make/model of your handset. 

     

    Thanks, 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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