I went to Madeira last year and had no issues roaming with iD whatsoever. It’s down to your account or handset settings. 

Thanks for the reply how do I discuss my account ? With ID ? Any advice ? I

Use the iD online Live Chat service, to speak to a customer adviser.

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

Hi ​@kellyfromwales  sorry to hear of the trouble you are having.

Please can you check that roaming is enabled - How do I enable Roaming? | iD Mobile Community

Please let us know how you get on.

Thanks for the advice I can’t get through to live chat ? I have checked all my settings all correct really stuck now 

Hi ​@kellyfromwales 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Anika