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roaming charges

  • May 23, 2025
  • 2 replies
  • 109 views
H
Community Member

I turned my phone on while in France and it immediately sent me a text saying I have used my £45 roaming spend cap. 

It has charged me £45. Roaming is included in the my plan so I shouldn't be charged anything. 

    2 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • May 23, 2025

    Did you go anywhere near a Ship/Ferry/boat? 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • May 23, 2025

    Hi ​@harrietmd  France is one of our free Roaming destinations which means that you can use your monthly data allowance and add-ons at no extra cost, up to 30GB.

    I would assume you have travelled by ferry and used your services at sea. When you’re at sea, we recommend you don’t use your phone, and put it in flight/airplane mode until you get to shore. This is because using your phone while at sea can be very expensive.

    Ferry and cruise operators often use their own phone network that’s operated via satellite. Connecting to a satellite network is much more expensive then connecting to a land operated network.

    You can find out more here - International Calling & Roaming Charges | iD Mobile Network

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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