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Permanent Roaming Issue

  • May 19, 2025
  • 1 reply
  • 12 views

  • Community Member

Just had a very frustrating conversation with a customer services agent through chat.

My issue is that the rotation of my job takes me out of the UK for 21 days (within the EU) and then back in the UK for 21 days between the  months of March to November. A total of 147 days out of the country in a non-continuous run.

This seems to put me in the ‘Permanent Roaming’ category. Infuriating as it is far from permanent. To get around this it seems I will need to cancel and re-sign up to a pay monthly sim every couple of months. Does anybody have any better suggestions or has had any experience with the permanent roaming clause?

I have used local sims for many years and ultimately I just want one provider who can facilitate EU roaming without charging me through the roof. ID Mobile seemed to be that provider at first but now it seems it’s just as much hassle.

1 reply

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 4599 replies
  • May 31, 2025

Hey there ​@JenD, we’re sorry to hear this, and our apologies for only just getting back to you, as this post appears to only have just been approved by our automatic system.

 

Unfortunately, what you were advised would be correct, and this would be classed as permanent roaming. Sorry about that.

 

Thanks,

Tyler