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Question

Data Roaming switched on but cannot connect to a network

M
Community Member

My daughter has today gone to Italy - I’d checked her ID account has Data Roaming enabled (and that Italy was one of the included countries), and her iPhone settings has Data Roaming switched on but she still cannot connect to any network.

Any ideas on how to resolve?

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12347 replies
    • June 3, 2025

    Has she tried restarting the iPhone (with her iD SIM card) since arriving in Italy, ​@Myson1349? 

    Forum member (non-iD).
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8408 replies
    • June 4, 2025

    Hi ​@Myson1349 

     

    Sorry to hear this, have they tried rebooting as suggested above by ​@andewhite?

     

    Have they tried manually connecting to network(s) whilst there instead of using automatic network selection?

     

    Tom

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