Hi there ​@Sonia Thundercliffe, sorry to hear that. Unfortunately, we cannot cancel add-ons, for roaming, or for any other type of add-ons. However, we’d be happy to refund the one that you don’t use, so long as we can view the account once it expires and see no usage on there.

Therefore, once your add-on expires, please message us back here, and we’ll drop you a PM, and once we see no usage on the desired account for the refund, we’ll look at sorting that for you.

Thanks,

Tyler

Thank you. Will do. 

Not a problem at all ​@Sonia Thundercliffe, we’re here when you need us!

Thanks,

Tyler

Good morning Tyler 

The add on mentioned above as now expired and was not used due to the error. Please can this amount be refunded back to my account as agreed previously.

Many thanks 

Sonia 

Hi ​@Sonia Thundercliffe 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Anika