I purchased 10GB add-on whilst in Turkey and it didn't work.

Forum|Forum|1 year ago
July 22, 2025
5 replies
62 views

Hi,

I was in Turkey and purchased a 10GB data add-on for £20. Unfortunately, it didn't work and I couldn't use any of the data. I only had one network to choose from (Turkcell).

I'm now back in the UK and would like a refund, please.

Thank you,

Ivan

Tyler C

iD Mobile Employee

Hey there @ivanpregnolato, we’re very sorry to hear it didn’t work, and of course can look to refund given we check and there was no usage. Can you confirm, has your add-on expired? If not, when does it expire please?

We can only look to refund once it’s completed it’s course.

Thanks,

Tyler

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B

Browny88

New Contributor

I bought a £20 data pack to use in turkey I've paid the bill but it didn't work I want it refunded plz you should be able to see from your side that I didn't use this

M

Marquerita T

iD Mobile Employee

Hi @Browny88.

Thanks for your post.

Please contact us directly via Live Chat so we can review your account and check the usage of the data pack in detail for you.

You can reach us here: https://www.idmobile.co.uk/live-chat.

Once we’ve been able to look into it, we’ll be able to advise you further regarding your refund request.

Thanks,

Marquerita

The iD Mobile Team

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