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Question

I purchased 10GB add-on whilst in Turkey and it didn't work.

  • July 22, 2025
  • 1 reply
  • 35 views
I
Community Member

Hi,

I was in Turkey and purchased a 10GB data add-on for £20. Unfortunately, it didn't work and I couldn't use any of the data. I only had one network to choose from (Turkcell). 

I'm now back in the UK and would like a refund, please. 

Thank you,

Ivan

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • July 22, 2025

    Hey there ​@ivanpregnolato, we’re very sorry to hear it didn’t work, and of course can look to refund given we check and there was no usage. Can you confirm, has your add-on expired? If not, when does it expire please?

     

    We can only look to refund once it’s completed it’s course.

     

    Thanks,

    Tyler

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