I purchased 10GB add-on whilst in Turkey and it didn't work.

Hey there ​@ivanpregnolato, we’re very sorry to hear it didn’t work, and of course can look to refund given we check and there was no usage. Can you confirm, has your add-on expired? If not, when does it expire please?

We can only look to refund once it’s completed it’s course.

Thanks,

Tyler

I bought a £20 data pack to use in turkey I've paid the bill but it didn't work I want it refunded plz you should be able to see from your side that I didn't use this 

Hi ​@Browny88.

Thanks for your post.

Please contact us directly via Live Chat so we can review your account and check the usage of the data pack in detail for you.

You can reach us here: https://www.idmobile.co.uk/live-chat.

Once we’ve been able to look into it, we’ll be able to advise you further regarding your refund request.

Thanks,

Marquerita

The iD Mobile Team

Ok so will you let me no on here when you have looked into this or???

Hi ​@Browny88,

You will need to get in touch with live chat, they will look into it and investigate the issue for your. 

Regards,

Gemma M

The iD Mobile Social Media Team