Hi,I was in Turkey and purchased a 10GB data add-on for £20. Unfortunately, it didn't work and I couldn't use any of the data. I only had one network to choose from (Turkcell). I'm now back in the UK and would like a refund, please. Thank you,Ivan

Hey there @ivanpregnolato, we’re very sorry to hear it didn’t work, and of course can look to refund given we check and there was no usage. Can you confirm, has your add-on expired? If not, when does it expire please?We can only look to refund once it’s completed it’s course.Thanks,Tyler

I purchased 10GB add-on whilst in Turkey and it didn't work.

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