I purchased 10GB add-on whilst in Turkey and it didn't work. | iD Mobile Community
Skip to main content
Question

I purchased 10GB add-on whilst in Turkey and it didn't work.

  • July 22, 2025
  • 1 reply
  • 31 views

Hi,

I was in Turkey and purchased a 10GB data add-on for £20. Unfortunately, it didn't work and I couldn't use any of the data. I only had one network to choose from (Turkcell). 

I'm now back in the UK and would like a refund, please. 

Thank you,

Ivan

1 reply

Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • July 22, 2025

Hey there ​@ivanpregnolato, we’re very sorry to hear it didn’t work, and of course can look to refund given we check and there was no usage. Can you confirm, has your add-on expired? If not, when does it expire please?

 

We can only look to refund once it’s completed it’s course.

 

Thanks,

Tyler