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Bills, Payments & Charges.

Got a question about your monthly bill, allowances and additional charges? Ask it here!

  • 903 Topics
  • 2,513 Replies
903 Topics
A
Community Member
asked inBills, Payments & Charges.
bill
I'm not able to pay my bill either by the app or by calling the number. but the amount have been taken from my account 2 times.
112
Siân
K
Community Member
asked inBills, Payments & Charges.
Billed for days prior to my switchover date
I have just received my first bill since switching to ID and I have noticed that the bill is for a period starting on 27/5 but the switch didn’t happen until 2/6. Can someone explain as I am confused?
21
Siân
A
New
 Contributor
asked inBills, Payments & Charges.
payments
Any idea why i have skipped a months payment So last bill i payed was 8/04/25 it skipped mays payment and took double payment today. Just trying to figure out what has happened for it to skip a month and to charge me 2 months of payments and to avoid it happening again in the future Thanks Adam
234
Siân
M
Community Member
posted inBills, Payments & Charges.
Eu
I understand the subscription policy very well. I got a phone and I pay for it with a subscription. However, the call rates in the EU disappointed me. If you don't change this, I'm leaving you as of February 1st, 2025. I'll go to giffgaff.
193
Siân
Crey
New
 Contributor
asked inBills, Payments & Charges.
plan doubled?
My plan has just doubled how can this happen? And how do you contact id mobile?
417
Siân
Tiffany Beard
New
 Contributor
asked inBills, Payments & Charges.
unfairly charged in Corfu
Hi I arrived in Corfu, and was sent a text message saying I was allowed to use my UK data as per normal 2 hours later I get a message saying I’ve got over 80% of my bill cap. turns out my phone automatically connected to an Albanian network and now I’m 42 pound in the hole. how is this my responsibility as I wasn’t informed until after the fact?
00
Tiffany Beard
J
Community Member
asked inBills, Payments & Charges.
repayment
Hi I currently have an outstanding balance of £10, am trying to see if it’s possible to repay this on the 19th as I start my new job on Monday the 9th and will have to work 1 week in hand before being paid, I will also pay the month of July on the 19th so I’ll deposit £20 on the 19th is that possible?
00
J
N
Community Member
posted inBills, Payments & Charges.
europe
Why am I paying more when I am in Europe roaming?
182
Decembersangel72
D
Community Member
posted inBills, Payments & Charges.
bill
Why was my bill so high
72
Decembersangel72
Libertyh.xo
Community Member
posted inBills, Payments & Charges.
being charged but not working
I’m really not happy. Had an email to say I’m being charged for £33 , but my E sim hasn’t worked once. I do cabin crew so always in different EU countries , but 4g has never worked. It doesn’t make it easy to find how to even cancel this and not even find help and support with an agent. What do I do?
101
Decembersangel72
W
New
 Contributor
asked inBills, Payments & Charges.
Monthly payments
My phone will become useless when the 3G network is totally swithed off by the end of 2025. My contract expires April 2026. Why should I have to pay my bill when ID cannot provide a service
408
Decembersangel72
V
New
 Contributor
asked inBills, Payments & Charges.
sending photos on whatsapp
With my current account can I send photos from abroad on WhatsApp
214
V
T
Community Member
asked inBills, Payments & Charges.
Charge to Bill / Mobile Deposit query
I am looking a simple answer. Having already spoken to live chat and being informed it would be passed to technical, I have done some research and now have a question. Is 'charge to bill'/'mobile deposit to site' etc available on ID Mobile? After looking into it myself it appears as though any site, game or app I try to use this on it fails, giving various errors relating to operator system or mobile provider. I am assuming this is because they all try to charge it to 3/Three rather than ID. Many thanks in advance for any helpful answers.
01
Siân
F
New
 Contributor
posted inBills, Payments & Charges.
adds
Done mistake witch extra adss
123
Siân
L
New
 Contributor
asked inBills, Payments & Charges.
monthly bill
My contract is £29.99 a month however this month I’m been charge £49.51. There are £4s worth of added charges for multimedia messages. How do I find out what the rest is for as on my bill is states ‘ monthly reoccurring charge’ what is this?
475
Siân
Annmaree Finch
New
 Contributor
asked inBills, Payments & Charges.
bill
Hi I’m just would why my bill is 42 this month
93
Tyler
S
New
 Contributor
asked inBills, Payments & Charges.
double payment
I have been charged double payments by id mobile
132
Tom
K
New
 Contributor
asked inBills, Payments & Charges.
charged extra, not sure why
Last month bill at normal, next month showing as normal but may has come out at 50% extra with nothing to explain why, no extra charges on the bill. It's showing as the recurring charge.
103
Tom
P
Community Member
asked inBills, Payments & Charges.
Bill for unknown mobile number
Hi 👋 For some reason I'm receiving a request for payment for a mobile number that I dont recognise, but is linked to my email. This only started now in May 2025. Any idea to whom I can speak to about this? I cannot use the app as I dont know the mobile number, just the last four digits. Thanks
192
Tom
V
Community Member
asked inBills, Payments & Charges.
Upgrade is really a downgrade, need help to revert ir cancel
I was offered an upgrade on my account which I took without realising it was a downgrade, I had a pay monthly contract with 70gb data and now have 60gb instead. How do I cancel this upgrade ( downgrade) withing the 14 day legal period and stay as before on my 70gb, unlimited calls and texts for the same price?
152
Tom
O
Active Contributor
asked inBills, Payments & Charges.
Direct Debit Failing
Hi I’m with Chase bank and have had issues with my direct debit. It is setup and just fails to take and a few days later I get a notification of missed payment. I spoke to customer services who were pretty useless they have just said it won’t happen again and just end the chat. It’s probably best to switch to another provider, I’ve only got another 3 months on my contract. I just wanted to check if any other users get this? It could be a chase bank issue but they have told me this is not the case.
283
Tom
G
New
 Contributor
asked inBills, Payments & Charges.
No Phone signal for a week!
My phone suddenly lost its phone signal (no bars) over a week ago. I’m not a new customer. I’ve tried turning on/off phone, airplane mode and removing my sim card but still no change. In my settings, under Mobile Services, the only option available is ‘set up mobile service’- from a nearby phone or QR code, it’s like I’m a new customer! How can this be fixed?
386
Tom
S
New
 Contributor
asked inBills, Payments & Charges.
Billed twice in May despite early April final bill request
Hello, I have received and been billed for an additional three direct debits, since my early April final bill request. As I have no signal in Curacao, exactly how many times do you think you can carry billing me for ? For example, your bills also confirm that there was no usage since the beginning of April. As such, I await your refund of these incorrect, totally unfair and inaccurate charges. kind regards, Sonia Johal [REDACTED]
336
Tom
clayjane
Community Member
asked inBills, Payments & Charges.
Roaming Charges Rhodes
Can I use my mobile in Rhodes? Duolingo App? Receive texts?
222
Tom
Donna Pomroy
New
 Contributor
asked inBills, Payments & Charges.
why is my bill so high
Why is my bill so high this month?
122
Tom
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