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Bills, Payments & Charges.

Got a question about your monthly bill, allowances and additional charges? Ask it here!

  • 910 Topics
  • 2,519 Replies
910 Topics
A
Community Member
posted inBills, Payments & Charges.
extra
I got charged extra £2.30 when i spoke to someone they told me that i have changed my direct debit date, ( which i never did ) that person said from the 26th to 27th of month. Why would i change one day. The suspicious thing is the money never went on those day but it went on the original day which was 14th. I know times are hard why are they taking money just like that. I cant cancel contract because its too late
40
A
Brian Causer
New
 Contributor
posted inBills, Payments & Charges.
sim card
I would to speak to human do not fobbed me off , this is the 4th time I tried to get in contact with you , if I don't get a result iwill cancell my contract asap
296
Brian Causer
Harry Streeter
Community Member
posted inBills, Payments & Charges.
why is my bill keep going up when my bill is 9 pound
Why is my bill keeping going and taking money from me when my bill is monthly att 9 pound a month now it says my bill is 14 pound a month
191
Decembersangel72
E
New
 Contributor
posted inBills, Payments & Charges.
Mess
So... my underage son has had a contract that since run it's course and so he decided to upgrade which was what he thought he was doing. It appears that he managed to take a new contract out. As it happens the DPD driver missed us and upon speaking to an online agent I've learnt to feat not - handset will be returned to the depot which will effectively cancel the order and I can then upgrade. That was a month ago, I got charged today with no comms from ID mobile. Send help!!! I need to speak to an intelligent individual for customer service...
232
E
Harry Streeter
Community Member
asked inBills, Payments & Charges.
why is my bill keep going up when my bill is 9 pound
Why is my bill keeping going and taking money from me when my bill is monthly att 9 pound a month now it says my bill is 14 pound a month
20
Harry Streeter
S
New
 Contributor
asked inBills, Payments & Charges.
Deployed
I am deployed overseas with the armed forces, i dont have access to my ID Mobile Phone and keep receiivng threatening mail about a collection agency. You dont have a agent i can call its all automated. What do i do? I do not like this customer service and will be cancelling my phone
223
S
Tamara Vela
Community Member
posted inBills, Payments & Charges.
bill amount
Hello the cost of the new phone and data it was offered at 42.99 but the first bill will be 48.09. May I know why please? also if I pay extra money into my count does it reduce the monthly payments? Thanks tamara
292
Siân
T
New
 Contributor
asked inBills, Payments & Charges.
ADD ON NOT WORKING
I bought an add on but I can’t make an international call very stressful waste of time trying to contact I D Mobile
72
Siân
M
Community Member
posted inBills, Payments & Charges.
still being charged for old contract
i have taken out a sim only contract after my old contract finished but I'm still paying for my old contract can you help please
142
Siân
G
Community Member
posted inBills, Payments & Charges.
overcharged
Why have I been charged an extra 14 pence on my recent April 2025 bill?
52
Tyler
P
New
 Contributor
asked inBills, Payments & Charges.
charged for a call
My boyfriend called me for 20 minutes and I was charged for it but it’s a regular number I checked the list of numbers id be charged for but it wasn’t on there I’m so confused and glad we didn’t call for longer
283
Tyler
M
Community Member
posted inBills, Payments & Charges.
bill too high
Why is my bill £68 when I pay £19.99 a month I paid December's
1284
Tyler
Debs B
Active Contributor
asked inBills, Payments & Charges.
Add on added twice
I purchased a data Add-on and it said Oops there has been an error, so I purchased the Add-on again and it said Thank you for your purchase, but now I see I have been charged twice. I only want one Add-on, how can I get a refund for the Add-on added erroneously?
71
Siân
Marina Clark
New
 Contributor
posted inBills, Payments & Charges.
disappointed, out of pocket and no phone arrived!
I have ordered a new phone which never arrived due to issues with DPD. I then spent ages on the phone to complaints department who all were very nice and understanding and assured me that I would get a refund. A week later I received “final” bill so it ended up costing me nearly £100 for absolutely nothing. I will not be buying from ID mobile again, appalling service!!
969
Siân
D
Community Member
asked inBills, Payments & Charges.
billing
I need help. My bill on the ID Mobile App says this months bill has been paid. But I know it hasn’t as the money hasn’t come out of my account. The money was meant to come out 2 days ago by direct debit but it hasn’t yet come out. I don’t know what to do
122
Siân
P
New
 Contributor
asked inBills, Payments & Charges.
no signal no discount
I have had no service near my home for over a month. I contacted you a few weeks ago and you said it was being looked into and my bill would be discounted for the loss of service I have had my bill today and it has no discount at all and I still have no service. Not sure what I paying for
676
Siân
D
Community Member
asked inBills, Payments & Charges.
Morocco - roam beyond added but high charge shiwing?
My wife is currently in Morocco. She purchased a roam beyond add on before but her current bill is showing over £100. Does anyone know what may have happened? She’s trying to use the contact us link but it won’t load.
251
Siân
M
New
 Contributor
asked inBills, Payments & Charges.
cancelation
I canceled my plan months ago. I still reciving bills. I won’t be paying that! I followed exactly what is on your website and still you charge me. I don’t use that number anymore so I don’t have access to mobile app. Contact you on chat is simply impossible so there is nowhere I can solve that. Please help me!
151
Siân
M
Community Member
posted inBills, Payments & Charges.
leave
I want to leave ID mobile
51
Siân
S
New
 Contributor
asked inBills, Payments & Charges.
how to have the best for
How to have the same we can do
102
Siân
T
New
 Contributor
asked inBills, Payments & Charges.
How to pay outstanding final bill
I cancelled a contract and returned a phone to curry's I have cancelled the direct debit how can I pay the final bill?
345
Tom
Flo Philomena
New
 Contributor
asked inBills, Payments & Charges.
My bill has been more than normal and direct debit got cancelled what do i do.
I don't use up my data and paying over the top. At £44.99 and month how do I lower this. Due to not using I don't look to see if it is any higher so now my debit has been cancelled.
62
Tom
K
Community Member
posted inBills, Payments & Charges.
bill
Why hasn’t my April bill gone through? I should have paid it 1st May but the DD has not gone through?
92
Tom
Stuart Cannell
Community Member
asked inBills, Payments & Charges.
I requested the cost of leaving ID Mobile on 3rd May and was given cost of £33.13. I checked again today and it's now £55.28??? How can it have gone up?
I requested the cost of leaving ID Mobile on 3rd May and was given cost of £33.13. I checked again today and it's now £55.28??? How can it have gone up?
231
Tom
Lachica
Community Member
asked inBills, Payments & Charges.
accidental international roaning?
My last 2 bills are each £25 higher than normal. International roaming appears on the bill but I've only been to Spain & back on the ferry. On the way out I accidentally 'used' all my data allowance, while asleep, according to the message received at 7am so on my return journey I set the phone onto airline mode to avoid this. My husband has the same phone & contract, he wasn't charged extra. I'd like ID to refund but can't find any way to speak to a human.
142
Tom
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