Hi what are my extra charges for so far this month 

 My credit score has gone lower and it says that I jave unpaid invoices with you for January, I have checked my bills on the app everything is paid and there are no outstanding invoices, I also have a direct debit set and I just can’t understand how can this happen? Do I have an unpaid invoice? If I do I would like to be informed about it before it goes on my record and since I have a direct debit set why haven’t it been paid?

Please can you assist with my data I cannot use it but I am paying every month 

Struggling to pay my bill this month im awaiting new project to start but need my phone for call etc 

Hello!I've just joined IDmobile on 26/02/2026. I got my initial bill and have been told payment is due 14 days after this however on the app it states my next bill is 26/02/2026 - 17/04/2026 and due on the 02/05/2026. Im a bit confused as to what's going on there can anyone explain? Thank you

Hello 👋 My contract has just finished and I want to keep with you guys but going sim only.I have seen the same contract I am on now and was wondering if it was possible to swap to that and keep it rolling for the £10 a month? Any help would be greatly appreciated.Thanks

Hi, could someone from ID contact me please? I’m having difficulties accessing the chat to agent function.My bill was due to come out today but I lost my purse at the weekend so had to cancel all of my cards. I’m waiting for new ones to arrive. My phone has already been cut off so was hoping that i could have a bill extension whilst I wait for my cards to arrive and could my phone services be reactivated in the meantime?

Hi,I recently (2-3 days ago) took out a new sim-only plan. I've been quite impressed by iD so far. It was quick, easy, no issues. I was so impressed I thought I’d start bringing the rest of my family over...I first started to see if I can add additional plans via my account. Didn't seem like the process allowed it. From what I could see I’d need to setup new plan and link it to the account. Cool, bit of a faff having to reenter the same details again, but no problem.I stated the process and then got to the point of purchase, I was then met with the info about a credit check. Given I’ve already successfully pass one, direct debit all set up, this seems a bit excessive. I decided to hit the live chat to find out if it's a hard or soft credit check. I know multiple hard checks, even if successful, can really impact your score. For the sake of a £7 sim with the same company, another hard check seemed crazy.The agent provided me with conflicting information, i

ok Hi I need to Increase my spending cap for this month as I am stranded In Sri Lanka and need ti contact the uk regarding scheduling flights and insurance 

Why do I get bill after I have cancelled a contract

I bought a handset from ID 2 years ago and the payments were coming to an end January 2026. So I cancelled the direct debit thinking I only had that last payment to make. Made the payment and then cancelled. Received an email saying I still owe them £14.97. If the payment is not made.. Off to debt collectors the £14.97 goes.As is it was just a phone there is no app to make the payments. No one on live chat will help and there is no phone number I can ring to speak to someone. I have reinstated the direct debit with my bank and now I just need someone from ID to take the payment.What in the name of god is this company. Not a single human in site.The direct debit is set up and ready to go. How do I make ID take the money ??

Hi, I cant access my latest bill (Feb2026) even though its visible on my app/website. it says "somethjng went wrong" and I cant view or download it.

I am concerned that I may be being double charged on my account.Each month I am charged £8.00, which is the only amount shown on my online ID Mobile account and bills. However, I have also been charged an additional £7.00 at a different time in the month, even though there is no record of this £7.00 anywhere on my account. Looking back, I did receive an email saying I would be charged £7.00 on 31/01/2026, but this does not appear in my online bills or account history.I previously contacted Live Chat and was told that I am only paying £8.00 per month. Based on that information, and as I have recently switched banks, I cancelled the Direct Debit for the £7.00 because it appeared to be a duplicate charge. I also asked my bank to refund the £7.00 payments, which they have done for January 2026  and February 2026, because there is no record on ID Mobile of these charges.I have now received an email today stating that the £7.00 Direct Debit needs to be set up again. H

Why I was charged for 2 accounts after I upgraded my account

Hi my data should be 100 Gig per month and its only showing as 10 Gig can this be updated to refect my new contract.  

I have been charged for 2 accounts for the same mobile bumber

Hi my data should be 100 G per month of data and its only showing as 10 Gig can this be updated to refect my new contract.  

my phone is an iPhone 13

I have 3 DDM going to ID monthly but my wife and I have a sim only deal each. Why is ID collecting a third DD? Can this extra mandate be cancelled?

I upgraded my SIM and have noticed I am being charged twice for the same mobile number.  I cancelled my direct debit for my old sim but keep being told I have an outstanding balance every month of £8 and need to pay it now even though I paid the first amount , thinking it was a balance from my old sim.  My old sim was for £34 my new sim is for £8 which is paid by direct debit

I was 2 days late on my bill and paid it as soon as I noticed but it’s still saying that I’ve missed the payment and I need to pay double the amount even though I’ve paid it

Hi I need a payment extinction till the 6th march how can I get this please help thanks? 

Hi I need a payment extinction till the 6th march how can I get this please help thanks? 

I ran out of data but have been charged £50. How do I find out what this is for?

Hello, my name is Andreea Denisa Stan and on Sunday, February 15th at 6:42 PM I paid the subscription in the application and now you are telling me that I did not pay.