I am concerned that I may be being double charged on my account.
Each month I am charged £8.00, which is the only amount shown on my online ID Mobile account and bills. However, I have also been charged an additional £7.00 at a different time in the month, even though there is no record of this £7.00 anywhere on my account. Looking back, I did receive an email saying I would be charged £7.00 on 31/01/2026, but this does not appear in my online bills or account history.
I previously contacted Live Chat and was told that I am only paying £8.00 per month. Based on that information, and as I have recently switched banks, I cancelled the Direct Debit for the £7.00 because it appeared to be a duplicate charge. I also asked my bank to refund the £7.00 payments, which they have done for January 2026 and February 2026, because there is no record on ID Mobile of these charges.
I have now received an email today stating that the £7.00 Direct Debit needs to be set up again. However, when I check my account and go to manage Direct Debits, the only payment listed is £8.00. There is no reference to a £7.00 bill or Direct Debit. I therefore cannot set up a Direct Debit for something that does not appear on my account.
Please can someone review my account and provide written confirmation of the total monthly amount I am required to pay, along with a full breakdown of any active charges currently linked to my account. Is it possible to also check if there is a second account in my name that might explain the extra charge? Until this is clarified, I cannot set up any additional payments.
