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New contract

  • February 25, 2026
  • 1 reply
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New Contributor

Hi my data should be 100 Gig per month and its only showing as 10 Gig can this be updated to refect my new contract. 

 

    1 reply

    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • February 25, 2026

    Hi ​@danzo1979 ,

     

    I’m really sorry about this. I understand why it’s concerning if your allowance is showing incorrectly.

    If your contract is for 100GB, the display showing 10GB may be a system or app synchronisation delay with iD Mobile.
     

    Please try:
    Logging out and back into the app
    Restarting your phone
    Checking your allowance again after a few minutes
     

    If it still shows 10GB, let us know so we can send you a PM to have this discussed.

     

    Lamiya

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