In the last week I have had to buy two add ons as my data has run out. I never use all of my data and haven't used anything more than normal. I have not changed my usage or downloaded anything big. My phone states I've used significantly less. My data reset yesterday giving me 21gb, I have been told today that I only have 4.6gb left. I only left the house yesterday for about half an hour so was connected to the WiFi for most of the day. My phone says I've used 1.02gb not 16.36gb like ID are claiming I've used in the same time. I have data saver turned on, all background usage turned off and have been on WiFi. There is no way this is correct. I cannot keep paying for add ons when I know im not using the data. And I cannot be without data. I have been given no help on the online chat despite asking for breakdowns of how ID claim I've used all of this data. I've just been told to wait 3 days for someone to get back to me which is no good. 

Hello.My 24 months contract ends on 31st of May and I wish to keep the phone but I also want to keep my phone number and stay on ID Mobile. I have no idea how to check if after 31st I am still going to be billed £30.84 a month just for the current:“25GB dataUnlimited minutesUnlimited texts”If so how do I cancel this as I do not need so much data nor unlimited minutes and texts? Should I just wait until after the 31st?Thank you!

Hi i have paid twice this month.  it said payment failed and it was outstanding on the app on the 5th now ive checked you successfully took a payment on direct debt and ive paid separately so I would like it back thankyou

In order to claim my free Chromebook I need an invoice for the S26 ultra I have purchased from ID. ID said that this would be shown under previous bills on the app - it is not there. I emailed ID but have received no reply. I do not want to lose out on this deal die to ID not providing the necessary documentation. Any advice, anyone?

Hi, I think I’ve been overcharged on my last bill since changing my handset over to a new model. please let me know who to talk to to fix thiskind regardsRory Simpson

I want to set up my direct debit but it won’t let me until I’ve paid for overdue amount of £15. I have tried 5 times to pay this and they’re is an error either with the app or the system as I have more than enough funds in the bank 

I was in Albania 2 weeks ago and payed for Roaming beyond. When I returned I found I have been charged extra for data and text used and now have a bill for £67! Please can you sort this for me 

I always get “message failed to send” when I’m trying to send photos via sms. I know it should charge me for sending photos which im fine with as I don’t do it often but it doesn’t actually let me do it. The message just refuses send and it doesn’t charge me. Any idea why?

I need a bill with my new address so I can prove my address but my bill isn’t due for a few weeks. Can I get one now? 

I need a bill with my new address so I can prove my address but my bill isn’t due for a few weeks. Can I get one now? 

Hi. My contract finished may 2025 but I am still paying the same price

My payment this month is due by 18/06 but wondering if I can set up a direct debit for the 22nd June

My contract ends 7th July, if I use my PAC now, will my last bill come earlier than normal or will it still come out on my direct debit date?

HiI recently upgraded my plan, new phone, same number. I have just been billed for my old plan and my new plan. How do I ensure my old plan is no longer active so that I am just paying for my new plan?

I have been charged extra bill since last two months without any explanation could you please help me out this 

I missed a payment from last month as I have not set up a direct debit, I would like to do this. Additionally I paid the overdue bill and it did not change the appearance of being overdue so I paid again, so I have paid £70 when I should have paid £35, if this can be fixed it would be great. many thanks

I have received my last bill and it has a recurring charge on it that I am not able to find what it is for? Could I be informed please? 

Please tell me why I am paying 2 bills but only have one account  

how can i figure out how much i have left to pay of my contract?

Why is my billing start date several days before I received my SIM, as prior to that I couldn't possibly use the service? Also billing isn't for a full calendar month? That can't be legal or good practise. Agreed swap over date was 10th, SIM arrived on 7th, bill says it starts on 4th June and finishes on the 2nd July. Bill says monthly, not a lunar month or every 30 days, monthly.Was going to swap over my other household phones but if this is the sort of underhand tactics iD are going to use I will find somewhere else.

Hello dear i have join id netwrk in the end of February.  February to till its 4 months. But you charged me 7 times in this duration.  Explain these things. Otherwise i will leave the id network. Thanks 

Hello dear i have join id netwrk in the end of February.  February to till its 4 months. But you charged me 7 times in this duration.  Explain these things. Otherwise i will leave the id network. Thanks 

I set up my plan for £9 a month and I didn't know I was incurring extra charges. I cannot see the breakdown. Can you please check what this £25 charge is, and can you waive it as a one-time gesture?

I have took out an additional sim contract only for my son in my name. I can’t find it on my account under “my plans” and to top it off I received messages on the new SIM card from id mobile calling me “harry”??? I’m a woman 😬 help needed asap

Why has my bank been charged £96.01 ?