How can I set my own monthly payment cap?

In Feb from my account cut money two time one time 15  pounds something and second time 18 pounds something why?

i paid money into a plan that was not active which is my old phone numberi need that money back to i can pay it into my other phone plan that is active 

If I pay a bigger deposit/down payment would it bring down my monthly payments?

Hi They have took money form my account for no reason they took 50 pounds and the agreement is only 38.99

Asked twice on the o line chat for bills from July and August 2023. Twice promised they'd be emailed. Haven't. Can someone email me my bills from July and August 2023. I can't see this being a challenging request.

I need help with my bill

I need help with my bill

I have had 14 texts from ID Mobile advising mei set up my direct debit since setting it up two months ago. When does this stop? 

I noticed that I have been over charged twice but in Feb and Mar bill. I will appreciate your team to look at this for me. Thanks.

Hello I was wondering if I could have a extension on my bill as I’ve had a l bill come out my bank and now I’m struggling this month to pay, it would be untill the 24th  of April?

My bill is double I have a direct debit set up now my phones cut off 

Good morning,i have a question about my bill,recently ive moved houses and it cost me lots of money,im on low income and can’t pay my bill on time can i have few more weeks to pay it without being cut off please?

Hi, I have been charged twice today. Kindly refund please

I have gone over my £75 limit. I have made a payment yesterday of £100 via the app. I’m still unable to use my phone. I am currently in China and need to be able to receive calls and use text. I cant rely on everyone using WhatsApp. How long is it going to take to be able to use my phone again.

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Hi I just want to asked why my bill is so high? I have been in Tunis but I haven't used my phone ther outside the hotel. Only I have got message from you and thats all. 

I received my phone 1st feb so why has my price increased this year  - surely my contract didn’t start before I received the phone 

I have received a text message saying my plan has been disconnected due to cancelled direct debit. However when I check online and the app, it looks all ok and payment is scheduled to go out and when I check my bank, the DD is still showing as active.Going through help it suggests a known area and internal investigation needed and raise to the community - which is not really helpful.

I referred a friend to join the id SIM only plan . Unfortunately the reward is rejected without any explanation or clear reasons.I am a bit disappointed that Id mobile not upto it's promises. Is this a real reward or just a type of scam? 

I paid £38.99 on my bill but it still states thst I have it outstanding, it is on my online banking as completed

Hi my bill has come in at £83 this month when only supposed to be £26.99, I did but 2 data packs so expected a little add on. But I have 2 reoccurring charges for 24.99 and 25.98 that I don’t understand what they are… please can you inform me as one is for march to April

Hi I’ve cancelled the wrong contract, pls can you reinstate! 

Hi there,  I’ve placed an order for myself for a new iPhone 17 order - everything went ok, I recieved an email confirming the iD order - I approved the payment via my bank app etc  My bank then sent me a text message about 10 minutes later saying they’ve stopped the payment due to “fraud” and asked me to call them - once I phoned they stated that I will have to place the order again as they have held the money  Could someone advise if I have the chance to pay it again or will I actually need to reorder? I don’t want to end up with 2 new contracts being taken outThanks

I’d like to discuss my bill going up. I feel my bill is already very high I pay £60 a month as it is. I did try to change the plan as I’ve been with ID Mobile now for almost 3 years but not given the option to. if there’s a way an agent can communicate with me to lower this bill that would be helpful as this contract has gone up 3 times since I’ve taken it out.