Bills, Payments & Charges.

I bought a handset from ID 2 years ago and the payments were coming to an end January 2026. So I cancelled the direct debit thinking I only had that last payment to make. Made the payment and then cancelled. Received an email saying I still owe them £14.97. If the payment is not made.. Off to debt collectors the £14.97 goes.As is it was just a phone there is no app to make the payments. No one on live chat will help and there is no phone number I can ring to speak to someone. I have reinstated the direct debit with my bank and now I just need someone from ID to take the payment.What in the name of god is this company. Not a single human in site.The direct debit is set up and ready to go. How do I make ID take the money ??

I have been overcharged on my bill from £7 to £32 for exceeding data limits, why did my data not stop at the limit and how do I get a refund on it?

I've paid my bill but the phone is still not working

Good morning.. sorry for getting in touch late.. I was struggling to login not realising id mobile details are separate id community.I have had an unexpected issue financially due to motorbike breaking down which has knocked me back financially this month. I was hoping to be able to pay my bill at the end of the month.. 27th 

I have been paying the customer and my bills regularly without delay since August 2025. Your contract is currently only being reported on experian and does not appear in the other two credit bar.How can we solve this problem

Need help from tech or it person

I've received a text saying I've incurred charges up to 80% of my bill cap, but have a plan with unlimited phone calls & texts, and with rollover have almost 200% of my data usage remaining. I can't see what these charges are for, or understand what they might be for. Pretty sure I've not called any premium phone lines.

How do you enable an id mobile account phone to enter competitions. I want to enter some itv ones online but it requires receiving a passcode to phone which never comes through. Nor do sms entries work. How to lift this block? I'm pay monthly.

I contacted the Police today on the non-emergency line 101.Shortly afterwards, I received a notification I’d spent £4 outside of my plan.I tried to contact support, and it put me through to the helpful AI chatbot, which informed me that 101 calls are not included on iD Mobile plans, and that there was a standard £4 charge for each call to the Police.Can someone from iD Mobile please confirm whether this is correct, and what the thinking is behind this policy? Thanks.

hello I opened my app. They are added £140 add on my next month bill can you tell me what is the add-ons? £140 extra on my bill? Please find out and let me know. I am really stressful if it’s like that you playing with my bell from now I’ve got time to cancel this contract. I sign it up 24 months contract for £44.99 every April £1.50 guns up

hi I have a new customer for ID mobile my monthly payment 4499. I opened my app. I checked it they are added £140 in my next bill extra could you tell me what is this for Evie‘s like like that, you charge me extra. I will cancel that contract. I’ve got 15 day to cancel it, please please help with that question 

hi I have a new customer for ID mobile my monthly payment 4499. I opened my app. I checked it they are added £140 in my next bill extra could you tell me what is this for Evie‘s like like that, you charge me extra. I will cancel that contract. I’ve got 15 day to cancel it, please please help with that question 

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Is it right you should be charged 45 pounds as soon as you leave the airport for data charges 

I’m looking for some advice on a dispute with ID Mobile / a debt collection agency acting on their behalf.I took out what was supposed to be a one-month SIM-only contract with ID Mobile starting on 01/12/2025 and ending on 31/12/2025. I never received the SIM card at all, so I was never able to use any services.As soon as it became clear the SIM hadn’t arrived, I contacted ID Mobile at least three separate times to tell them:the SIM card had never been received, andI wanted the contract cancelled.Despite this, no SIM was ever provided and the situation wasn’t resolved.I paid for the one-month contract period (December 2025). I’ve now been contacted saying I owe £45, supposedly for three months of charges after the contract had already expired. In their own email, they state the contract was a 1-month contract that ended on 31/12/2025, but they’re also claiming the contract is “still active” and that I’m liable even though I never received or

Hi thereI haven’t been receiving my bills to the email address that my account states the bills are supposed to be sent to.So I logged into https://my.idmobile.co.uk/ through Chrome browser and I couldn’t find the bills anywhere.This guide: ...states it should be as simple as Login > Bills, but there is no such link after log in. I clicked around all over the place and couldn’t find them.I don’t have the phone app and I don’t want it. Please can anyone tell me if they have a solution to find the bills through the web browser?Thanks a lot!Neil

Why is my bill higher than it should be. I should pay £42.99 a month but I have been charged £66.83 in February 

I have been receiving 2 emails a month saying ‘Your monthly bill is ready.’ the first bill (the correct one) is £18 and is processed on the 17th of each month. The second email comes 4 days after and is £17, saying it will be processed on the 21st. The second transaction isn't showing on my ID app but I have been making double payments since October. One is listed as ID Mobile and ID mobile limited.How do I cancel one of these payments? its not giving me the option to cancel either of them. And how can I look into getting my money refunded before I contact my bank?

I searched for a mobile number that called me and sent two WhatsApp messages and I’ve been charged £45 whilst in Switzerland. Can I see my visage to show what I’ve actually been charged for as I only had my roaming on for a few moments?

Need a few extra days. To pay my bill

My bill is normally £16 per month but this month is £26 and I'm certain I haven't used any additional add ons or usage. Help me understand why the bill is more expensive than normal

I don’t understand when my plan amount is £7.00 per month, why for my second month the aount is £8.20 due for collection on February 10th. I see the March amount has reverted to £7.00?

Why have you taken £101 from my bank on 3rd feb? 

If my contract start date was 27 February 2024 when is my last monthly contract payment due?

I have just taken on a sim only 24 month contract.  Will I be liable to pay the yearly increase charges. Many thanks