Hi ​@Burnsmel, 

We’re sorry to hear about the confusion with your new SIM and understand why this would be concerning.

Firstly, regarding the name shown in messages this can sometimes appear incorrectly due to pre-set system data on newly activated SIMs and does not affect your account or services.

In terms of the SIM not appearing under “My Plans”, additional SIM Only contracts do not always automatically display on the main view straight away. You may need to add it manually:

To add the SIM in the iD Mobile app:

• Open the iD Mobile app
• Go to Settings or Account
• Select Add a plan / Add a number
• Enter the mobile number, surname and date of birth linked to the SIM
• Follow the on-screen instructions to link it

If it still does not appear or you are unable to link it, please contact us via Live Chat or send us a direct message through our social media platforms so we can review the account and help get everything set up correctly for you.

Owethu