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Community Member
June 9, 2026

over bill charge

  • June 9, 2026
  • 2 replies
  • 18 views

Hello dear 

i have join id netwrk in the end of February.  February to till its 4 months. But you charged me 7 times in this duration.  Explain these things. Otherwise i will leave the id network. Thanks 

    2 replies

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    June 9, 2026

     Hi ​@Asim103

     

    We’re sorry to hear about your concerns regarding multiple charges since joining iD Mobile, and we understand how frustrating this must be.

     

    In some cases, a payment may initially show as successful on the app but the Direct Debit itself may have failed or been returned by your bank, which can result in multiple attempts or additional charges appearing on the account.

     

    We would strongly recommend that you first contact your bank directly to review your Direct Debit history and confirm whether any payments were duplicated, reversed, or re-attempted. If they confirm any discrepancies, please obtain a statement or transaction history.

     

    Once you have this information, please contact our Customer Services Team via Live Chat or send us a direct message through our social media platforms so they can fully investigate your account and assist further.

     

    Owethu

    New Contributor
    August 27, 2026

    Hi , Evey month from direct debit 9 pound is deducted as monthly bill now my this month invoice showing 34 pounds payment. They brought forward previous month bill while in last all the months I regularly paid the bill. Please help me to unthis