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Community Member
June 9, 2026

over bill charge

  • June 9, 2026
  • 5 replies
  • 30 views

Hello dear 

i have join id netwrk in the end of February.  February to till its 4 months. But you charged me 7 times in this duration.  Explain these things. Otherwise i will leave the id network. Thanks 

    5 replies

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    June 9, 2026

     Hi ​@Asim103, 

     

    We’re sorry to hear about your concerns regarding multiple charges since joining iD Mobile, and we understand how frustrating this must be.

     

    In some cases, a payment may initially show as successful on the app but the Direct Debit itself may have failed or been returned by your bank, which can result in multiple attempts or additional charges appearing on the account.

     

    We would strongly recommend that you first contact your bank directly to review your Direct Debit history and confirm whether any payments were duplicated, reversed, or re-attempted. If they confirm any discrepancies, please obtain a statement or transaction history.

     

    Once you have this information, please contact our Customer Services Team via Live Chat or send us a direct message through our social media platforms so they can fully investigate your account and assist further.

     

    Owethu

    New Contributor
    August 27, 2026

    Hi , Evey month from direct debit 9 pound is deducted as monthly bill now my this month invoice showing 34 pounds payment. They brought forward previous month bill while in last all the months I regularly paid the bill. Please help me to unthis

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 2, 2026

    Hi ​@Feruzkhan,

     

    I've just sent you a private message to help get this sorted.
     
    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
     
    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 
     
    We'll speak to you there.
     
    Thanks,
     
    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    September 7, 2026

    My money pay is £7 for sim, and last month a bill of £57 came in. Why was that cause I only have 20mb. It finished in the middle of the month and my sim was cut off. Why will I pay extra £50 for nothing. That’s absolutely scamming and not nice. In this hardship and crisis of the word, you want to rip off whole £50 just like that. I have tried all ways to contact you and discuss this but no way, some stupid machine chat which cannot solve any issue. I am not paying for anything without proper explanation or reason for me to pay. 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 10, 2026

    Hi ​@Isatou jawara,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.