Bills, Payments & Charges.

Got a question about your monthly bill, allowances and additional charges? Ask it here!

  • 304 Topics
  • 764 Replies

304 Topics

R
Rookie
RicoRookie
asked in Bills, Payments & Charges.

Watch out

Why ID mobile is charging £10 to a customer to fix their technical issues ?If you are a vulnerable customer watched out, ID mobile will not tell you and charged you to fix their errors. I am now 8 days without able to access my iD mobile datas (89Gb in credit) and more importantly my essential access apps.

8
R
Rookie
2 days ago
C
Newbie
Craig DhuNewbie
asked in Bills, Payments & Charges.

Direct Debit Failures

For the first time in years, the direct debit payment failed this month and my account was suspended.  After making an on-line payment the account was reinstated but that month’s payment direct debit payment also went through a day or so later.  I understand that you can make a refund but how is this implemented?

1
Matthew T
iD Mobile Employee
2 days ago
Steven Kiley
Newbie
Steven KileyNewbie
asked in Bills, Payments & Charges.

receipts

Where are my invoices/receipts for payments?

1
Matthew T
iD Mobile Employee
2 days ago
H
Newbie
hannah2014Newbie
asked in Bills, Payments & Charges.

showing wrong bill

I’ve just upgraded my phone to the iPhone 15, 128gb of storage, 50gb of data and unlimited called & texts. For some reason, it says I’m going to be charged £54.25 even though the price is £33.99 a month. The upfront cost was £99 which I paid today. Can someone help me with this please? My old plan was sim only and was £8 a month for 30GB of data and unlimited calls & texts. I’m very confused and quite concerned. 

1
Matthew T
iD Mobile Employee
2 days ago
James Bardsley
Newbie
James BardsleyNewbie
posted in Bills, Payments & Charges.

JUNE PAYMENT NOT PAID???

PAID 2 PAYMENTS OF £7 IN MAY.24, ONE OF WHICH IS FOR THE JUNE 24 PAYMENT. THEREFORE THERE IS NO PAYMENT OUTSTANDING FOR JUNE 24.PLEASE CONFIRM. 

1
Matthew T
iD Mobile Employee
2 days ago
L
Civilian
Leahzach95Civilian
posted in Bills, Payments & Charges.

bill

Iv paid my bill but Mt services haven't came back on yet also showing on my bill that I haven't paid even though I have 

1
Matthew T
iD Mobile Employee
2 days ago
G
Newbie
GraPow86Newbie
asked in Bills, Payments & Charges.

Debit Card Payment not Registered

My current balance is £9.52 as of today 23/07/2024.I made a debit card payment of £10.10 on the 19/07/2024. My direct debit isn't due until the 27/07/2024 , I was just getting AHEAD.However the app was glitchy whilst making the payment it's showing on my bank but not on my ID account, what shall I do?

0
G
Newbie
3 days ago
P
Newbie
Paulshaw789Newbie
asked in Bills, Payments & Charges.

lifting restrictions

I am upto date with my bill and next month's bill but my phone is still cut off I have been on the live chat 8 times but when asked to fill a form out get kicked off it.  How long do I wait for my phone to come on as I will be leaving at this rate if I don't actually speak to a human 

5
T
Newbie
3 days ago
D
Newbie
DjmacNewbie
asked in Bills, Payments & Charges.

proof of purchase

I need Proof of purchase  to claim my free gift. I need a invoice, but haven't received one yet.

0
D
Newbie
3 days ago
A
Newbie
Ashlee2023Newbie
posted in Bills, Payments & Charges.

outstanding bill

Hi I have been out of work because I was in hospital would it be ok able to pay the outstanding balance on the 30th July I only just got the letter the other day..

0
A
Newbie
3 days ago
R
Rookie
russd1982Rookie
asked in Bills, Payments & Charges.

Direct Debit Issue

I recently changed the bank details for my direct debit to a new Starling bank account. This morning, I got a message from Starling saying:"Your direct debit with ID mobile was declined as there was no mandate with reference 13675378/001. Please contact ID mobile if you would like future payments to be made from them."When I check my ID Mobile account. It says the payment was successful but no money has come out of my bank account. Any idea what is going on? 

6
R
Rookie
3 days ago
O
Newbie
Ott40Newbie
asked in Bills, Payments & Charges.

charges query

I have been charged twice for MMS messages sent to numbers that I don't recognise. Also Out of Plan data charge for using phone in EU

0
O
Newbie
4 days ago
C
Newbie
chrisisbdNewbie
asked in Bills, Payments & Charges.

I have credit but get the message that I'm out of credit

I have a basic PAYGO account with idMobile.  It has just over £5 credit but when I try to make a call I get the “out of credit” message.  Similarly I can’t send texts. Help!

0
C
Newbie
4 days ago
M
Newbie
Melissapearcexx_Newbie
asked in Bills, Payments & Charges.

Bill Increase

Hello,My Bill has increased this month by an extra £15 and I can’t find out anywhere as to why this has happened? Could anybody support with this query please?

3
Matthew T
iD Mobile Employee
4 days ago
J
Newbie
jillyb4Newbie
asked in Bills, Payments & Charges.

Help with MMS

I’ve just joined Idmobile and I’m really confused with the not included in package charges with MMS.  If I respond to a message I receive with eg ‘a smiley face emoji’ am I charged?  If I just type something eg ‘okay’ am I still charged or is that included?  Thanks … don’t want to wrack up ridiculous charges.  I have an IPhone and am assuming it’s the green app with messages written on it.  I use it a lot!

1
Matthew T
iD Mobile Employee
4 days ago
Liam Fitzpatrick
Newbie
Liam FitzpatrickNewbie
asked in Bills, Payments & Charges.

Unexpected 'UK' charge on bill

I have the following on my most recent bill ( May 2024 ) …“UK        From: 20/04/24   To: 18/05/24      £0.25” …When I read under, ‘Your bill explained’ it simply says under ‘UK’ ( usually £0.00 ), ‘see details in bill breakdown’, but there isn’t any breakdown or explanation for it on the bill. Any help ? Thank you.

10
Anonrain
Civilian
5 days ago
Andrew Canfield
Newbie
Andrew CanfieldNewbie
asked in Bills, Payments & Charges.

received a text regarding data usage

You've now used 100% of the data in your plan. Data usage will now be charged at 10.24p for every 1MB used until your allowances refresh at your next bill cycle. That means for 100MB of data, you'll be charged £10.24. Please note: you won't spend more than your Bill Cap if you have one set. Use the iD Mobile app to view and manage your account.

5
S
Newbie
6 days ago
T
Newbie
Tim BakerNewbie
asked in Bills, Payments & Charges.

Direct debit errors

I changed bank account 4 months ago. For 4 months the automated DD change service worked, yet today I receive a message from my bank advising that the ID Mobile direct debit was presented to my old bank account. I checked my ID Mobile account and it shows the correct new back account. What is happening?  

4
Martin Evans
Newbie
6 days ago
Rebecca Elizabeth
Newbie
Rebecca ElizabethNewbie
asked in Bills, Payments & Charges.

account still barred after paying bill

Hi ive paid my bill and restarted my phone several times and i still cannot make calls. I need my service reinstated and its proving difficult to get any support from id mobile.

6
Jamie Leigh
Newbie
6 days ago
N
Newbie
NiamhsmumNewbie
asked in Bills, Payments & Charges.

data run out?!

I’ve just changed my daughters plan, as she was using less that 3gb data per month. Her phone doesn’t leave the house and is connected to the wifi.ive just had a text through to say she’s exceeded her stay by 115GB!! How does this happen???

2
N
Newbie
7 days ago
Nigel Cronin
Newbie
Nigel CroninNewbie
asked in Bills, Payments & Charges.

incorrectly charged for international roaming.

I have been charged an additional £2.40 on my plan for international roaming, however I only visited Corfu which is in the EU and included on yhe inclusive roaming list. How do I get this refunded to my account?

5
Lauren
iD Mobile Employee
7 days ago
M
Civilian
Michele LindsayCivilian
posted in Bills, Payments & Charges.

why has my bill gone up this month from £10 to £16.50?

Why has my bill gone up this month from £10 to £16.50?

2
P
Civilian
7 days ago
C
Newbie
clivethomsNewbie
asked in Bills, Payments & Charges.

still billing me

Ended contract last month it runs out on 30/06/2024.I have already paid you up to then but according to your message I still owe you moneyPlease amend.I need a number to reply to your messages 

10
Matthew T
iD Mobile Employee
7 days ago
R
Rookie
RicoRookie
posted in Bills, Payments & Charges.

Id monthly plan Double Charges

Not only i am paying for no service and misold on on my Id monthly plannow id mobile Double Charged me for the same month for the same billone for &18... another £38…plus id mobile do not give any details of the roaming charges out of plan  basically id mobile are making them up as they gono refund for mis sold add, no compensation to the distress caused to a vilnerable customer leaving stranded abroad without essential apps .Id is just charging and taking out of my bank £56 for no service for 10 dayscomplaint Ref 412173055 no reply or follow up on the 20/6/24  

3
Tom
iD Mobile Employee
8 days ago
C
Newbie
christopherkerr1Newbie
asked in Bills, Payments & Charges.

phone cut off

I need my bill extension and phone unblocked till the 11th when paid as been in hospital. Iv waited over 24 hours still no reply 

1
Tom
iD Mobile Employee
8 days ago
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