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Bills, Payments & Charges.

Got a question about your monthly bill, allowances and additional charges? Ask it here!

  • 847 Topics
  • 2,346 Replies
847 Topics
H
New
 Contributor
posted inBills, Payments & Charges.
incorrect notification of data roaming
When in Cromer, Norfolk, I am being sent texts saying I may be on a ship or plane. Furthermore, additional charges will apply.
265
Tyler C
C
Active Contributor
asked inBills, Payments & Charges.
Sudden high data charge over the weekend whilkst at home
My wife and I are both on the £5 per month package. Suddenly over the past weekend she got a load of text messages warning her she was approaching her credit limit. SHe was at home for all but 1 hour or less of this, and we have wifi at home which the phones are normally connected to. The account now whows a balance of just inder £80. Why has this happened and has her account or SIM been hacked? Unable to see any details of the current month’s charges yet, probably have to wait until the billing date. Seems you cannot call anyone to query this and by the time I get home from work it’s too late to livechat and she doesn’t have the confidence to attempt livechat herself. What do we do?
538
Tyler C
Olivia Cottam
Community Member
posted inBills, Payments & Charges.
phone
hi i need to change my direct debit account for the payments but it won’t let me it just keeps saying error
31
Siân W
E
Community Member
posted inBills, Payments & Charges.
re set up direct debit
My direct debt has been cancelled and I want to set it up again
151
Siân W
Sharon Evans
Community Member
posted inBills, Payments & Charges.
duplicate payment
I have noticed you have been taking 2 payments a month out of my account since July last year
121
Siân W
Sam Simpson
Community Member
asked inBills, Payments & Charges.
Cant access my online account
Trying to access my online account and its asking for my number which I enter then it says it doesn't match my account
1748
Tyler C
J
Community Member
asked inBills, Payments & Charges.
network is so poor why its happening
Why i cannot make calls and text very poor network I want my money back from my bill I pay full amount everyones why I got bad service .
01
Siân W
G
Community Member
posted inBills, Payments & Charges.
mr
My direct debit was revered as I forgot to transfer money into my current account and I would like for it to be taken out again as funds are now avaliable
71
Tyler C
R
New
 Contributor
asked inBills, Payments & Charges.
direct debit not recognised
I have noticed via my banking app that I have a direct debit of 75 set up. I haven't set this direct debit up. Can you advise please
102
Siân W
Karl John Clark
Community Member
asked inBills, Payments & Charges.
contact impossible
i am getting a payment missed but cant find it or pay , this is ridiculuos
21
N
D
New
 Contributor
asked inBills, Payments & Charges.
roaming in Lincolnshire
Been for a walk alone the beach in Lincolnshire tonight and received messages about roaming. Charges. This can’t be right can it?
264
Tyler C
K
New
 Contributor
asked inBills, Payments & Charges.
data usage
My son has used all his data this month. He turned his data off yesterday after receiving a text to say he'd used 100% but the bill went up from £35 to £72! If I change his plan from the 10gb to 25gb today will that take affect straight away and will it reduce the bill?
394
N
B
New
 Contributor
asked inBills, Payments & Charges.
purchased new plan
I recently purchased a new SIM only plan for £15 a month via a website and not through my current account and I can’t seem to find a way to link it up to my current account despite the fact that my mobile number and bank details are the same
386
Tyler C
Richard from Ebford
Community Member
posted inBills, Payments & Charges.
Direct debit
You have taken £ 88.15 from my account without notice or authority ?
91
Tyler C
Alex Trales
Community Member
asked inBills, Payments & Charges.
Getting charged for roaming
I'm currently on a ferry on my way to France. I turned roaming on and immediately got a txt telling me the prices for roaming. Then a few minutes later got a message telling me I'd already exceeded the £45 cap! I thought it was all included? Now I'm scared to use my phone abroad
342
Tom B
Helen Marie
Community Member
posted inBills, Payments & Charges.
bill
I’ve just paid my bill
191
Tom B
C
Community Member
posted inBills, Payments & Charges.
Payments
Hi I have paid £12 4 times this month I have only got 2 sim plans with you soo why is there 4 payments been took out
61
Tom B
K
Community Member
asked inBills, Payments & Charges.
bill charges are more!
My contract is £24.99 a month and I was charged this in April and may however June im being charged £35.65... my monthly reoccurring charge has gone up to £29.73 with VAT.... I went abroad to Spain however it is not showing and roaming charges. My plan is still telling me its £24.99 a month so why have I been charged more now when I pay a direct debit and haven't gone over my data!
61
Tyler C
carrutma
New
 Contributor
asked inBills, Payments & Charges.
postpone payment until i find my phine or purchase a new device
I’ve lost my phone and wish to stop payments until I find it or purchase a new phone. Can you please advise how I can postpone making payments until such time.
343
Tom B
S
New
 Contributor
posted inBills, Payments & Charges.
bill
High bill HELP??
62
Tyler C
S
Community Member
asked inBills, Payments & Charges.
does my account shut itself after using a PAC CODE
I have requested a PAC code and sent it to my new provider. Do I need to do anything further to cancel my contract with you or will it auto end soon?
222
Tyler C
K
Community Member
asked inBills, Payments & Charges.
How to check data usage with unlimited
I have a sim only contract with unlimited data, texts and calls but I would like to know on average how much data I am using each month. How can I find this out?
221
Tyler C
Flo Philomena
Active Contributor
asked inBills, Payments & Charges.
disconnected with mental health
I have recently come into some struggles and never paid my bill I do need my phone for help and emergency is there not a way to be connected and maybe add the payment in installments onto of my bill. I feel lost without being able to contact doctor etc… I went over my limit don't know how never use my mins but surely the cut off is uncalled for I only have a few months before I upgrade.
536
Tom B
L
New
 Contributor
asked inBills, Payments & Charges.
i have been billed twice for one month
I have been billed twice for one month i have paid double the amount I should have
143
Tyler C
Ollie Jessup
Community Member
posted inBills, Payments & Charges.
payment
2 payments have been taken out for this months payment
51
Tyler C
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