I’ve sent 1 x text to Australia which should cost 30p according to the chart of charges, however I’ve been charged £1.50 on my bill.Not sure why and there’s no breakdown on the bill, it just says International Charges - £1.50.Am I missing something?Thanks in advance.

Hello everybody.  I payed £30 for an iPhone 17pro max and sim a few hours ago and I’d like to cancel my order. I have only gotten a text from ID but not my actual confirmation email. I’m just wondering if anybody knows how to cancel an order? I my boyfriend bought me a new iPhone 17 pro max after I’d already bought one from ID.  Thank you! 

Hi.when I signed up, I wanted the new sim to start when I got back from my holiday. I’ve already had a bill that has started before I got home. I want the bill to start today. 23/11/2025.If this can’t be done, can you send me the number to get my PAC code. 

Does ID mobile have a family plan? I have 3 accounts (for my 2 kids and myself) my wife is thinking of joining. It would be easier if we could get a family plan, 

I signed up to a rolling monthly contract, after 5 days I decided I wasn’t happy so I cancelled the contract. Since then another monthly payment was taken from my account and I have received an email saying a further months bill is going to be taken. I have been on live chat but was basically fobbed off. 

I have been charged for calls made via Microsoft Teams whilst on holiday in Mauritius. My phone had roaming deactivated and I made the call whilst attached to Wi-Fi so I don't understand why I have been charged as if it was a regular telephone call. Why is making a call via MS Teams not the same as making a call via WhatsApp?How can I avoid future charges when using Teams?

Recently changed contract with ID to SIM only and couldn't see where to change the direct debit amount. The previous contract amount has just been taken from my bank. 

Hi i have been charged twice this month please i need help 

Can anyone please tell me what are the pay as you go rates and conditions as I just want it for Emergency use Not day to day use ta.

I joined iD Mobile recently, but I’m still within my 14-day cooling-off period and have decided to leave. My SIM was activated on 10 October, and I’ve already started the number-porting process to another network.I’ve been trying to reach someone on live chat all day, but it keeps saying no one is available. My plan was £8 a month, but I’ve received a message saying my estimated final bill will be £13.52, which apparently includes line rental. I just wanted to check — if I’m cancelling within the cooling-off period and only used the service for a few days, should line rental still apply, or will that be adjusted once the account is closed?I’d be grateful if someone could confirm that the cancellation will go through once the number ports out, and whether I’ll only be charged for the days I’ve used.

I keep receiving text messages from id saying 'Calling abroad from the UK is chargeable and is not included in your standard allowances or add-ons. For international calling rates, please visit our international call charges page: https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges'I have also logged into the app for my account and it says my upcoming bill has some additional charges (however I cannot see what they are for). I have not been out of the country so I want to check if I'd thinks I am roaming and are charging me (I have turned off roaming on my device). There seems to be no way to contact ID for this help.

I cannot download my latest bill. This has been happening every month. I've tried online using various browsers and on the app. Previous month's can be downloaded but not the current bill. I need to download this URGENTLY, so please fix this ASAP, email me the latest bill as an attachment, and ensure it doesn't happen again. It is a regular monthly issue with the most recent bill and needs to be resolved once and for all.

Can you my phone bill due date please 

I upgraded my contract in December 2022 but I have come to realise my old contract was still active and being charged all this time. I discovered this early 2024 and contacted customer services and the agreed to cancel it but i have just realised i was still being charged for bot contracts. 

I had a letter from lcs debt collectors saying I owe I’d mobile money. I contacted id mobile and was told I owed no money. Lcs were very unhelpful when I explained this.I checked Equifax credit agency who show this as an adverse debt. As I don’t owe anything I now have an adverse debt on my credit agency through no fault of my own.  How do I get the adverse debt removed from the credit agency?

Iv spoken to someone about my outstanding bill to arrange getting my phone put back on had my benifits stopped why iv not paid it but sorted that now said 48 hours would either turn it bk on or message me but herd nowt need my phone bk on 

Hi, I don't understand my bill 

Hi there, I can't find my October bill in the app or view your previous bills section, can I have a pdf of it by email at { REMOVED }.

I am on a 50GB data monthly plan, my data was supposed to roll over, and when i contacted ID mobile customer service i was informed of the following  ‘’Thank you so much, be advised, your data that did not roll over, was data that was still part of the previous month's roll over. This means that the data will not roll over for 2 months consecutively.’’ IS anyone else aware of this rule? as i cannot see this rule on my data plan  i was under the impression that data is rolled over each month without a limit. is this correct?what is the point of data rolling over for 1 month only?

I am on the 50GB per month sim only plan, when my data plan was due to roll over yesterday u  had 76GB on my plan. today when then data plan rolled over my data was set at 100GB - so i have lost 26GB of data for some reason?   I have not changed my phone plan, i have not upgraded my phone either. I have not used my phone overnight in anyway that would make 26GB vanish. as far as i know there isnt a limit to the amount of data that can be rolled over - as it has been over 100GB on other months when i haven’t used my phone.  Does anyone know how i can get hold of ID mobile team- ive tried dialling 7777, and i cannot seem to find a way to get on to the online chat either

I am on the 50GB per month sim only plan, when my data plan was due to roll over yesterday u  had 76GB on my plan. today when then data plan rolled over my data was set at 100GB - so i have lost 26GB of data for some reason? I have not changed my phone plan, i have not upgraded my phone either. I have not used my phone overnight in anyway that would make 26GB vanish. as far as i know there isnt a limit to the amount of data that can be rolled over - as it has been over 100GB on other months when i haven’t used my phone.  Does anyone know how i can get hold of ID mobile team- ive tried dialling 7777, and i cannot seem to find a way to get on to the online chat either

Hi there,Hoping to contact ID directly here as I can’t find a way to.Whilst travelling to Thailand via China my second phone, a work phone, was in my hand luggage not in use at all throughout the flights and only in the airports on WiFi.Upon checking into the hotel in Thailand I’ve had a text to say I’ve hit my spend cap of £45 for out of plan charges - I didn’t even use the phone?!My bill now stands at £55 on a £10 sim only for charges the device has racked up when not in use. I can only assume background tasks or messages coming in??Before it is said, I understand the phone should have had roaming switched OFF but it wasn’t actually in use. My main line is also with ID, the phone I’m typing on now, and this hasn’t racked up any charges and the bill is still at £10. Can anyone help?! Or can ID see somehow that I didn’t actually use the device for data access, social media use and messaging etc? Thanks, josh

My DD date is the 7th of every month, yet my one for November still hasn’t been taken, can someone message me and give me an update on why it’s not been taken out yet please 

Your support team didn’t seem able to help me with this, but I topped up my PAYG plan recently for business use and was disappointed when it came to doing my expenses that they could not supply me with a VAT receipt, as I believe is required for any VAT registered business under UK law. Understandably your process is more geared to providing these for contract plans, however I think you also have an obligation to do so for any payments you take including this PAYG topup. Is there somone I could speak to about this?

Not letting me make calls after an upgrade