I have changed paydays and I need to change my payment date for bill as I get cut off every month. I should have seen this coming when they screwed up at the start of my contract 

Hi all. I closed all 3 of my id mobile accounts in september, and settled all of them in full. Since september on a monthly basis id mobile have been issuing non payment reports on my credit file for £1 even though all my accounts are settled. Has anyone else had the same issue? Ive raised it as a complaint but as yet have not heard back. Not sure how to resolve this. Thanks all.  

I changed my DD date to the first of every month yet nothing has been taken from my account in two months - what is actually happening I have a newborn and can’t be dealing with the hassle of going in manually paying the bill. What’s the point of having a DD set-up? 

I have a SIM only plan and previous couldn't use  picture messages in normal text messaging because it wasn't included in the plan. I've received a SMS picture message today. (Google text messages).Will this be charged ??

I have paid my bill why can I not make out going calls?

My mobile app is saying my bill is overdue but i paid two times in december 

My mobile app is saying my bill is overdue but i paid two times in december 

I cancelled my plan using a PAC code when changing to a different provider but am still being charged. I am unable to log in to the ID app as i no longer have that number. Please help

Could someone contact me { REMOVED } please as I don't have id mobile phone number 

Due to falling behind with payments from loosing my job my accounts been disconnected is they anyway I can get this back up and running if I can pay the total of missing payments I have missed ?

Due to falling behind with payments from loosing my job my accounts been disconnected is they anyway I can get this back up and running if I can pay the total of missing payments I have missed ?

I have recently opened a new sim account for my elderly father. He recieved a new sim and an email confirming direct debit details. However the account holder name they stated was incorrect.The sim arrived, and has been activated however the phone number is not active. Probably because the direct debit details are incorrect.My father contacted live chat to ask to change the name on the direct debit and was told he was not allowed to do this and  would need to do this on the app . The ID agent stated the details of the direct debit which had the wrong bank account holder. I told him that this was exactly the problem I wished to correct. It had the wrong name as the bank account holder. The clearly could not understand what my issue was as everything required a typed description . But kept Insisting that the direct debit had passed checks.  To which I replied " how can it have checks if it contained incorrect details?"He then dissappeared and

I want to temporarily remove the £45 cap on international roaming. I can’t see where to do this on the app. ‘Plan/manage your iD services’ doesn’t give this option. ‘Bills/manage bill cap’ is already set to £75 and presumably is not specific to international roaming.

Hi i need help with bill

Hi i need help with my bill please 

Hi i need help with my bill i can not pay now full amount 

Comes with error Oops... something went wrong.Please try again.

Good afternoon,  my bill is getting more expensive every month and its far from what i agreed at the beginning. what is the extra charges for? It says UK and there is over £4 extra for this. Please explain.  Its getting too expensive for me. thank you.

Hi, I’ve tried to call with little help. I have changed jobs recently which has me going from weekly to monthly pay, so I am short on money until the 31st. Could I have payment holiday until then  please and also change my payment date until then? Thanks 

I keep receiving a something went message when Im trying yo download my latest bill

For some reason after a complaint my bill date has changed and the app suggested no direct debit for Jan. Useless customer service told me I paid on the 11th which I didn't. No direct debit was taken since December. And looks like it won't until Feb . How do I resolve this so I don't get a missed payment 

Hi I have tried to set up a direct debit multiple times for my phone bill as you can see from the screenshots you keep texting saying its been done and I keep being cut off saying its not been paid so I have to keep going on to pay the bill now I'm receiving debt collection letters can you please tell me what is going on  

A few nights ago I had a lengthy chat with one of your live assistants, I was hoping to get a new sim and do an internal number transfer, they explained I Can not do this so I just went and upgraded my current sim on the same deal. I Explained the Sim package that I had purchased on a 12 month contract had not been used and was within the cooling off period and as I no longer need it can I cancel it. The insisted this had been actioned, however today I have gone on my account and I can still see the package is active, they did no cancel it and I would like to speak with someone to have this cancelled. The live chat is hard for me to get the time to speak with someone due to working hours, I was unable to find a support email so have come here for an async discussion to see if I can please have this sim cancelled as I do not want to be paying for it for 12 months and requested termination during the cooling off. Thank you

Hi im wanting to pay my phone bill but it won't let me

hi, I activated the roaming service by mistakes, is there anyway I can cancel and get a refund please?