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Community Member
GregB595
Community Member
June 10, 2026
Question

Photos not sending via SMS

I always get “message failed to send” when I’m trying to send photos via sms. I know it should charge me for sending photos which im fine with as I don’t do it often but it doesn’t actually let me do it. The message just refuses send and it doesn’t charge me. Any idea why?

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    June 11, 2026

    Hi ​@GregB595, 

     

    Thank you for reaching out.

     

    We're sorry to hear you're experiencing issues when trying to send photos via SMS (MMS).

     

    As MMS messages are chargeable and require an active roaming/usage allowance, we would first recommend ensuring your Bill Cap is set above £0, as a £0 cap can restrict chargeable services such as MMS.

     

    Please also try the following troubleshooting steps:

    • Restart your handset.
    • Toggle Airplane Mode on for 60 seconds, then switch it off.
    • Ensure mobile data is turned ON (MMS requires a data connection even when using SMS).
    • Check that MMS messaging is enabled:
      • iPhone: Settings > Messages > MMS Messaging (ON)
      • Android: Messages > Settings > Advanced > MMS (ON)
    • Ensure your APN settings are correct for iD Mobile (can be reset in network settings).
    • Try sending the image to a different contact to rule out a recipient issue.
    • Remove and reinsert your SIM card if applicable.

    If the issue continues after trying the above, please contact our Live Chat Team or send us a direct message via our social media platforms so we can investigate further on your account.

     

    Owethu

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